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You receive the error 0x80200010 when you try use the Windows Update Web site or the Microsoft Update Web site to install updates
Article ID: 958047 - View products that this article applies to.
When you try to connect to the Microsoft Windows Update Web site or to the Microsoft Update Web site, you receive the following error code:
This issue occurs if the Background Intelligent Transfer Service (BITS) service does not receive a content link header. This issue can also occur if you are currently using a proxy that does not support the HTTP/1.1 protocol.
To resolve this issue, follow these steps.
Note If step 1 resolves this issue, you do not need to proceed to step 2.
Step 1: Make sure that you are connected to the InternetTo do this, follow these steps:
If you are not connected to the Internet, visit one of the following Microsoft Web sites to troubleshoot Internet connection problems according to your operating system.
Windows XP and Windows Server 2003Note For more information about Windows Server 2003 Networking issues, visit the following Web site:
For more information about how to troubleshoot Internet connection issues with Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/163391/ )Troubleshooting problems communicating with a server on the Internet using a dial-up networking connection in Windows 2000, Windows NT 4.0, or Windows NT
Windows Vista and Windows Server 2008
http://windowshelp.microsoft.com/Windows/en-US/Help/fc58605e-a2be-470c-95b3-6808a76347991033.mspxNote For more information about Windows Server 2008 Networking issues, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc753940.aspxIf your issue is still not resolved continue to step 2.
Step 2: Clear the BITS queue of any current jobs
For Windows XP, Windows 2000, or Windows Server 2003
For Windows Vista and Windows Server 2008