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You receive the error 0x80200010 when you try use the Windows Update Web site or the Microsoft Update Web site to install updates

Article ID: 958047 - View products that this article applies to.

Symptoms

When you try to connect to the Microsoft Windows Update Web site or to the Microsoft Update Web site, you receive the following error code:

0x80200010

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This issue occurs if the Background Intelligent Transfer Service (BITS) service does not receive a content link header. This issue can also occur if you are currently using a proxy that does not support the HTTP/1.1 protocol.

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Resolution

To resolve this issue, follow these steps.

Note If step 1 resolves this issue, you do not need to proceed to step 2.

Step 1: Make sure that you are connected to the Internet

To do this, follow these steps:

Close all open browser windows.
Start Internet Explorer.
Browse to a site that you know is real, such as http://www.microsoft.com
(http://www.microsoft.com)
.
Click links on the site to make sure that you are connected to the Internet.
If you are connected to the Internet, try to install the updates again.

If you are connected to the Internet but still cannot install updates, continue to step 2.

If you are not connected to the Internet, visit one of the following Microsoft Web sites to troubleshoot Internet connection problems according to your operating system.

Windows XP and Windows Server 2003

Note For more information about Windows Server 2003 Networking issues, visit the following Web site:

http://www.microsoft.com/windowsserver2003/techinfo/overview/articleindex.mspx#EABAC

(http://www.microsoft.com/windowsserver2003/techinfo/overview/articleindex.mspx#EABAC)

Windows 2000

For more information about how to troubleshoot Internet connection issues with Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:

163391

(http://support.microsoft.com/kb/163391/ )

Troubleshooting problems communicating with a server on the Internet using a dial-up networking connection in Windows 2000, Windows NT 4.0, or Windows NT

Windows Vista and Windows Server 2008

http://windowshelp.microsoft.com/Windows/en-US/Help/fc58605e-a2be-470c-95b3-6808a76347991033.mspx

(http://windowshelp.microsoft.com/Windows/en-US/Help/fc58605e-a2be-470c-95b3-6808a76347991033.mspx)

Note For more information about Windows Server 2008 Networking issues, visit the following Microsoft Web site:

http://technet.microsoft.com/en-us/library/cc753940.aspx

(http://technet.microsoft.com/en-us/library/cc753940.aspx)

If your issue is still not resolved continue to step 2.

Step 2: Clear the BITS queue of any current jobs

For Windows XP, Windows 2000, or Windows Server 2003

Start Notepad. To do this, click Start, click Run, type notepad, and then press ENTER.
Copy and then paste the following commands into Notepad.
net stop bits
net stop wuauserv
Ipconfig /flushdns
cd "Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader"
del qmgr0.dat
del qmgr1.dat
net start bits
net start wuauserv
Save the file to your desktop as clear.bat. To do this, follow these steps:
1. In Notepad, click File, click Save As, and then type clear.bat.
2. Click Save as type, select All Files, and then click Save.
On the desktop, double-click the clear.bat file.

Note When you do this, the BITS queue is cleared.
Try to install the updates again.
If the issue is resolved, delete the clear.bat file that you created in these steps.

For Windows Vista and Windows Server 2008

Start Notepad. To do this, click Start
Collapse this imageExpand this image
, type notepad in the Start Search box, and then click Notepad in the Programs list.
Copy and then paste the following commands into Notepad.
net stop bits
net stop wuauserv
Ipconfig /flushdns
cd "Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader"
del qmgr0.dat
del qmgr1.dat
net start bits
net start wuauserv
Save the file to your desktop as clear.bat. To do this, follow these steps:
1. In Notepad, click File, click Save As, and then type clear.bat.
2. Click the Save as type list, select All Files (*.*), and then click Save.
On the desktop, right-click the clear.bat file, and then click Run as administrator
Collapse this imageExpand this image
. If you are prompted for an administrator password or for a confirmation, type the password. Or, click Continue.

Note When you do this, the BITS queue is cleared.
Try to install the updates again.
If the issue is resolved, delete the clear.bat file that you created in these steps.