System Center Configuration Manager 2007 R2 Client Status Reporting fails when clients have multiple discovery records

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Article ID: 960634 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • Microsoft System Center Configuration Manager 2007 R2 and Client Status Reporting are installed on a multitier hierarchy.
  • A SCCM 2007 R2 client is assigned to a tier 2 site, and it sends a heartbeat discovery data record (DDR).
  • This SCCM 2007 R2 client is then assigned to a tier 1 site, and it sends a heartbeat discovery data record (DDR).
  • You run the Client Status Reporting tool and configure it to use Run Now.
In this scenario, the Client Status Reporting fails, and you receive the following error message when you try to update the summary information:
Invalid SQL error - Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.

The statement has been terminated.

Failed to sync client summary in database

CAUSE

The CH_SyncClientSummary Client Status Reporting stored procedure assumes that only one heartbeat value is returned. However, two heartbeat values are returned in this scenario. Therefore, the Client Status Reporting fails with the error message.

RESOLUTION

Service Pack Information

To resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
971348 List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
System Center Configuration Manager 2007 R2
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File nameFile versionFile sizeDateTimePlatform
Update.sqlNot Applicable4,50730-Nov-200821:10Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 960634 - Last Review: October 8, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 R3
  • Microsoft System Center Configuration Manager 2007
Keywords: 
kbautohotfix kberrmsg kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB960634

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