Error message when you try to restart or shut down a Windows Server 2008-based computer that is connected to an MPIO-controlled storage device: "Stop 0x0000009F"

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Article ID: 961891 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You connect a Windows Server 2008-based computer to a storage device that is controlled by Microsoft Multipath I/O (MPIO).
  • The MPIO-controlled storage device contains paging files.
  • An MPIO path fails over to another path and is then restored
  • You try to shut down or restart the computer.
In this scenario, you receive the following Stop error message during the shutdown process:
Stop: 0x0000009F (0x00000003, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE
Note The parameters in this Stop error message vary, depending on the computer's configuration.

CAUSE

After an MPIO path fails over and is restored, the DO_POWER_PAGABLE flag in the original path's device object is not cleared as expected. This flag causes the disk in the original path to be prematurely put into low-power mode during system shutdown. Therefore, when the system tries to perform page-swapping operations during system shutdown, these operations fail because the disk device object that holds the paging files is no longer responsive.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpio.infNot Applicable3,76029-Jan-200901:18Not Applicable
Mpio.sys6.0.6001.22364104,41629-Jan-200906:46x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpio.infNot Applicable3,76829-Jan-200901:47Not Applicable
Mpio.sys6.0.6001.22364128,48029-Jan-200907:32x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mpio.infNot Applicable3,76429-Jan-200901:17Not Applicable
Mpio.sys6.0.6001.22364282,59229-Jan-200907:51IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb961891_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42129-Jan-200915:19Not Applicable
Package_for_kb961891_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42229-Jan-200915:19Not Applicable
Package_for_kb961891_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42529-Jan-200915:19Not Applicable
Package_for_kb961891_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43029-Jan-200915:19Not Applicable
X86_mpio.inf_31bf3856ad364e35_6.0.6001.22364_none_1d7f9ed2a89ee688.manifestNot Applicable1,65929-Jan-200915:21Not Applicable
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_mpio.inf_31bf3856ad364e35_6.0.6001.22364_none_799e3a5660fc57be.manifestNot Applicable1,66129-Jan-200915:23Not Applicable
Package_for_kb961891_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42929-Jan-200915:19Not Applicable
Package_for_kb961891_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43029-Jan-200915:19Not Applicable
Package_for_kb961891_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43329-Jan-200915:19Not Applicable
Package_for_kb961891_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43829-Jan-200915:19Not Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_mpio.inf_31bf3856ad364e35_6.0.6001.22364_none_1d8142c8a89cef84.manifestNot Applicable1,66029-Jan-200915:19Not Applicable
Package_for_kb961891_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42529-Jan-200915:19Not Applicable
Package_for_kb961891_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42629-Jan-200915:19Not Applicable
Package_for_kb961891_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42929-Jan-200915:19Not Applicable
Package_for_kb961891_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43429-Jan-200915:19Not Applicable

Properties

Article ID: 961891 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB961891

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