Windows Live Essentials installation may fail with error 0x8104000b

Source: Microsoft Support

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

When setting up Windows Live Essentials the setup may fail with the following error message:

 

"Check to be sure you are connected to the Internet. You cannot download Windows Live programs unless you're connected to the Internet. Hr:0x8104000b"

 

This issue can occur if you have Windows Live Family Safety installed and running on your computer. This application may be blocking the download of Windows Live Essentials installation files.

To resolve this issue perform the following troubleshooting steps:

 

Step 1: Make sure that your internet connection is working and that you can browse the internet.

 

Note:  If you are not able to browse to a website the setup process may have closed Windows Live Family Safety. If this is the case do one of the following:

 

1.       Start Windows Live Family Safety and make sure you are logged in.

2.       Start Windows Live Family Safety and turn off the filter.

 

Step 2:  Run Windows Live Essentials setup again and select 'Ignore any open programs' if you get to the screen titled 'Please close these programs'.

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, RELIABILITY OR ACCURACY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE (THE “MATERIALS”) FOR ANY PURPOSE. THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.