Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
State messages that have long file names may get stuck in the Statesys.box\Incoming folder or the \SMS_CCM\FSPStaging folder and may block state message processing on a System Center Configuration Manager 2007 Service Pack 1 fallback status point
Article ID: 962891 - View products that this article applies to.
Consider the following scenario:
00-04-23-D8-D1-DD00-04-23-D8-D1-DC00-04-75-E7-4D-8D00-06-5B-AB-5E-F400-04-23-D8-C4-0300-04-23-A6-87-2200-04-23-A6-87-2300-04-23-D8-C4-02_CCM Framework Communication State_1000.smxNote If files are stuck in the SMS_CCM\FSPStaging folder, only files that have long names are stuck. State messages that have shorter file names are processed.
If state message files that have long file names are stuck in the Statesys.box\Incoming folder, all state message file processing is blocked.
Additionally, the following errors are logged in the Statesys.log:
CFileQueueMgr::SafeMove - Could not move file 'D:\Program Files (x86)\Microsoft Configuration Manager\inboxes\auth\statesys.box\incoming\00-22-19-34-90-3C00-22-19-34-90-3A00-22-19-34-90-3800-22-19-34-90-3600-1B-21-37-54-4500-1B-21-37-54-4400-1B-21-37-54-4100-1B-21-37-54-40_CCM Framework Communication State_1000.SMX' to 'D:\Program Files (x86)\Microsoft Configuration Manager\inboxes\auth\statesys.box\process\1a6eb8px.SMX', err=3 SMS_STATE_SYSTEM
This problem occurs because the fallback status point queries the client's ID to define the state message file name. If the client ID is missing, the fallback status point queries all MAC addresses of this client to define the state message file name.
If multiple network adapters are installed on this client, the total length of the fallback status point incoming folder name plus the state message file name (all clients' MAC addresses) may exceed the 255 character maximum path length limitation.
Service Pack InformationTo resolve this problem, obtain the latest service pack for Microsoft System Center Configuration Manager 2007, available from this Microsoft web site: http://www.microsoft.com/downloads/details.aspx?FamilyID=3318741a-c038-4ab1-852a-e9c13f8a8140
For a list of issues resolved in this service pack, click on the following article number in the Microsoft Knowledgebase:
(http://support.microsoft.com/kb/971348/ )List of hotfixes and updates that are contained in System Center Configuration Manager 2007 Service Pack 2
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesYou must have System Center Configuration Manager 2007 Service Pack 1 installed to apply this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any previously released hotfixes.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Configuration Manager 2007 Service Pack 1
Collapse this tableExpand this table
To work around the issue, delete the state message files that have long file names from the Statesys.box\Incoming folder or from the \SMS_CCM\FSPStaging folder.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the fallback status point in System Center Configuration Manager 2007, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/bb694178.aspxFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates