Article ID: 968003 - View products that this article applies to.
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Summary

The error code 0x80070005 is also described as "ACCESS DENIED." You may receive this error if you don't have the appropriate permissions to install a particular update. This can also happen if malware is on your computer.

To resolve this issue, try the following common methods first. If the methods in this article do not help, perform a search to get more advanced help from Microsoft Support or Microsoft Community.

Resolution

Windows 8.1 and Windows 8

Method 1: Log on as an administrator

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Some updates require administrative permissions to be installed. Therefore, logging on as an administrator may help resolve the issue.

To log on as an administrator, you have to have a user account that has administrator permissions on the computer. To make sure of this, follow these steps:

Note The steps that you should follow will vary, depending on whether your computer is in a domain or a workgroup. To find out, see "To check if your computer is in a workgroup or domain" in What is the difference between a domain, a workgroup, and a homegroup?
My computer is in a domain
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  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type User Accounts in the search box, and then tap or click User Accounts.
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    A screenshot for this step
  3. Click Manage User Accounts.
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    An administrator password or confirmation icon
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
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    A screenshot for this step
  4. Your user name is highlighted, and your account type is shown in the Group column.
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    A screenshot for this step
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My computer is in a workgroup
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  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type User Accounts in the search box, and then tap or click User Accounts.
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    A screenshot for this step
  3. Click Manage User Accounts.
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    An administrator password or confirmation icon
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
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    A screenshot for this step
  4. Your account type is displayed below your user name.
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    A screenshot for this step
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If your account type is Administrator, then you are currently logged on as an administrator.
If your account type is not Administrator, then you cannot log on as an administrator unless you know the user name and password for another account on the computer that is an administrator. If you are not an administrator, you can ask an administrator to change your account type.

After you are logged on as an administrator, try to install the updates again.
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Method 2: Scan for malware

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This issue can also be caused by a malware infection. In this case, run Windows Defender. If malware is preventing Defender from functioning correctly, download and run Microsoft Safety Scanner. To do this, follow these steps:
  1. Go to Microsoft Safety Scanner.
  2. Click Download Now.
  3. If you are prompted, click Run.
  4. Follow the instructions to download and install Safety Scanner. When you are prompted, add a shortcut to Safety Scanner to your desktop.
  5. From your desktop, double-click the Safety Scanner icon. When the program starts, click Scan Type, click Full Scan, and then click Next.
  6. After the scan is complete, remove all detected malware entries, and then try to install the updates again.
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Windows 7 and Windows Vista

Method 1: Log on as an administrator

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Some updates require administrative permissions to be installed. Therefore, logging on as an administrator may help resolve the issue.

To log on as an administrator, you have to have a user account that has administrator permissions on the computer. To make sure of this, see how do I log on as an administrator?

After you are logged on as an administrator, try to install the updates again.
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Method 2: Scan for malware

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This error can also be caused by a malware infection. Open your antivirus software, and run a scan to detect and remove any malware. If you don't have antivirus software on your computer, you can use Microsoft Safety Scanner. To download and run Microsoft Safety Scanner, follow these steps:
  1. Go to Microsoft Safety Scanner.
  2. Click Download Now.
  3. If you are prompted, click Run.
  4. Follow the instructions to download and install Safety Scanner. When you are prompted, add a shortcut to Safety Scanner to your desktop.
  5. From your desktop, double-click the Safety Scanner icon. When Safety Scanner starts, click Scan Type, click Full Scan, and then click Next.
  6. After the scan is complete, remove all detected malware entries, and then try to install the updates again.
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Windows XP

Method 1: Log on as an administrator

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Some updates require administrative permissions to be installed. Therefore, logging on as an administrator may help resolve the issue.

To log on as an administrator, you have to have a user account that has administrator permissions on the computer. To make sure of this, follow these steps:
  1. Click Start, and then click Control Panel.
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  2. Open User Accounts.
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  3. All user accounts are listed on the User Accounts page, and each account has some status (such as Computer administrator, Limited account, and so on).
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    A screenshot for this step
  4. Make sure that you are logged on to an account that has the Computer administrator status.
    If your account status is not Computer administrator, then you cannot log on as an administrator unless you know the user name and password for another account on the computer that is an administrator. If you are not an administrator, you can ask an administrator to change your account type.

After you are logged on as an administrator, try to install the updates again.
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Method 2: Scan for malware

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This error can also be caused by a malware infection. Open your antivirus software, and run a scan to detect and remove any malware. If you don't have antivirus software on your computer, you can use Microsoft Safety Scanner. To download and run Microsoft Safety Scanner, follow these steps:
  1. Go to Microsoft Safety Scanner.
  2. Click Download Now.
  3. If you are prompted, click Run.
  4. Follow the instructions to download and install Safety Scanner. When you are prompted, add a shortcut to Safety Scanner to your desktop.
  5. From your desktop, double-click the Safety Scanner icon. When Safety Scanner starts, click Scan Type, click Full Scan, and then click Next.
  6. After the scan is complete, remove all detected malware entries, and then try to install the updates again.
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More Information

For more information about Windows Update, go to the Windows Update Microsoft website.

For more information about administrator accounts, see what is an administrator account?

For more information about malware prevention and elimination, view how to prevent and remove viruses and other malware.

Properties

Article ID: 968003 - Last Review: January 21, 2014 - Revision: 9.0
Applies to
  • Windows 8.1
  • Windows 8.1 Enterprise
  • Windows 8.1 Pro
  • Windows 8
  • Windows 8 Enterprise
  • Windows 8 Pro
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Microsoft Windows Update
  • Microsoft Update
Keywords: 
kbrapidpub kbnomt KB968003

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