FIX: Error message when you send an e-mail by using Database Mail in SQL Server 2005 or in SQL Server 2008: "The operation has timed out"

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Article ID: 968834 - View products that this article applies to.
Microsoft distributes Microsoft SQL Server 2005 fixes as one downloadable file. Because the fixes are cumulative, each new release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2005 fix release.
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SYMPTOMS

In Microsoft SQL Server 2005 or Microsoft SQL Server 2008, you may receive the following error message when you send an e-mail by using Database Mail: 
The mail could not be sent to the recipients because of the mail server failure.

Sending Mail using <Account>

Exception Message:

Cannot send mails to mail server. (The operation has timed out.). )

However, you cannot configure the time-out value for Database Mail in SQL Server 2005 before you apply this cumulative update package.

RESOLUTION

Cumulative update information

SQL Server 2005 Service Pack 2

Important You must install this cumulative update package if your computer is running SQL Server 2005 Service Pack 2.

The fix for this issue was first released in Cumulative Update 13 for SQL Server 2005 Service Pack 2. For more information about this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
967908 Cumulative update package 13 for SQL Server 2005 Service Pack 2
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2005 fix release. Microsoft recommends that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
937137 The SQL Server 2005 builds that were released after SQL Server 2005 Service Pack 2 was released
Microsoft SQL Server 2005 hotfixes are created for specific SQL Server service packs. You must apply a SQL Server 2005 Service Pack 2 hotfix to an installation of SQL Server 2005 Service Pack 2. By default, any hotfix that is provided in a SQL Server service pack is included in the next SQL Server service pack.

SQL Server 2005 Service Pack 3

Important You must install this cumulative update package if your computer is running SQL Server 2005 Service Pack 3.

The fix for this issue was first released in Cumulative Update 4 for SQL Server 2005 Service Pack 3. For more information about this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
970279 Cumulative update package 4 for SQL Server 2005 Service Pack 3
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2005 fix release. Microsoft recommends that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
960598 The SQL Server 2005 builds that were released after SQL Server 2005 Service Pack 3 was released
Microsoft SQL Server 2005 hotfixes are created for specific SQL Server service packs. You must apply a SQL Server 2005 Service Pack 3 hotfix to an installation of SQL Server 2005 Service Pack 3. By default, any hotfix that is provided in a SQL Server service pack is included in the next SQL Server service pack.

The release version of SQL Server 2008

Important You must install this cumulative update package if your computer is running the release version of SQL Server 2008.

The fix for this issue was first released in Cumulative Update 6. For more information about how to obtain this cumulative update package for SQL Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
971490 Cumulative update package 6 for SQL Server 2008
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release. We recommend that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
956909 The SQL Server 2008 builds that were released after SQL Server 2008 was released

SQL Server 2008 Service Pack 1

Important You must install this cumulative update package if your computer is running SQL Server 2008 Service Pack 1.

The fix for this issue was first released in Cumulative Update 2 for SQL Server 2008 Service Pack 1. For more information about this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
970315 Cumulative update package 2 for SQL Server 2008 Service Pack 1
Note Because the builds are cumulative, each new fix release contains all the hotfixes and all the security fixes that were included with the previous SQL Server 2008 fix release. Microsoft recommends that you consider applying the most recent fix release that contains this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
970365 The SQL Server 2008 builds that were released after SQL Server 2008 Service Pack 1 was released
Microsoft SQL Server 2008 hotfixes are created for specific SQL Server service packs. You must apply a SQL Server 2008 Service Pack 1 hotfix to an installation of SQL Server 2008 Service Pack 1. By default, any hotfix that is provided in a SQL Server service pack is included in the next SQL Server service pack.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply this cumulative update package, a column is added to the sysmail_server table to track the time-out value in seconds. You can set the time-out value by using the sysmail_update_account_sp stored procedure for a specific SMTP server configuration.

REFERENCES

For more information about the list of builds that are available after SQL Server Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
937137 The SQL Server 2005 builds that were released after SQL Server 2005 Service Pack 2 was released
For more information about the Incremental Servicing Model for SQL Server, click the following article number to view the article in the Microsoft Knowledge Base:
935897 An Incremental Servicing Model is available from the SQL Server team to deliver hotfixes for reported problems
For more information about how to obtain SQL Server 2005 Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
913089 How to obtain the latest service pack for SQL Server 2005
For more information about the new features and the improvements in SQL Server 2005 Service Pack 2, visit the following Microsoft Web site:
http://go.microsoft.com/fwlink/?LinkId=71711
For more information about the naming schema for SQL Server updates, click the following article number to view the article in the Microsoft Knowledge Base:
822499 New naming schema for Microsoft SQL Server software update packages
For more information about the list of builds that are available after SQL Server 2005 Service Pack 3, click the following article number to view the article in the Microsoft Knowledge Base:
960598The SQL Server 2005 builds that were released after SQL Server 2005 Service Pack 3 was released
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 968834 - Last Review: August 7, 2011 - Revision: 5.0
APPLIES TO
  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft SQL Server 2005 Standard X64 Edition
  • Microsoft SQL Server 2005 Standard Edition for Itanium-based Systems
  • Microsoft SQL Server 2005 Enterprise X64 Edition
  • Microsoft SQL Server 2005 Enterprise Edition for Itanium-based Systems
  • Microsoft SQL Server 2005 Workgroup Edition
  • Microsoft SQL Server 2008 Workgroup
  • Microsoft SQL Server 2008 Web
  • Microsoft SQL Server 2008 Standard
  • Microsoft SQL Server 2008 Enterprise
  • Microsoft SQL Server 2008 Developer
Keywords: 
kbsurveynew kbfix kbqfe kbexpertiseadvanced KB968834

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