Article ID: 969291 - View products that this article applies to.
When you use Microsoft Entourage 2008 for Mac, you receive one of the following error messages:
Error message 1
The Office database is damaged.
Error message 2
Entourage cannot access your data. To try to fix the problem, rebuild database.
Error message 3
The action could not be completed. An unknown error (4362) occurred.
This problem can occur when the Entourage database file has become damaged or corrupted.
To resolve this problem, follow the steps in the article.
You may find it easier to follow the steps if you print this article first.
Step 1: Rebuild the Entourage database and create a new identityTo rebuild the Entourage database or to create a new identity, follow steps 1 through 4 in the following Microsoft Knowledge Base article:
268322If the issue continues to occur, go to the next step.
(http://support.microsoft.com/kb/268322)How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problems
Step 2: Create a new Microsoft User Data folderThe first time that you open Entourage, a new "Microsoft User Data" folder is created in the Documents folder that is provided by the Mac operating system. The Microsoft User Data folder contains an Office 2008 Identities folder that stores the Entourage database for each identity.
To create a new Microsoft User Data folder, follow these steps:
Step 3: Repair disk permissionsTo repair disk permissions, follow these steps:
Start Entourage and see whether the problem is resolved. If the problem is not resolved, go to the next step.
Step 4: Create a new user accountSometimes, a specific user's information can become corrupted. This problem can affect the installation or use of applications. To determine whether you have this problem, you can log on as a new user or create a new user account, and then test an application. For more information about how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
2439218Start Entourage and see whether the problem is resolved.
(http://support.microsoft.com/kb/2439218/ )Testing your user account to troubleshoot Office for Mac applications
If the previous steps did not resolve the issue, the Entourage database most likely is damaged beyond repair. If there are no backups available and there is no other source of the data (such as another computer or a handheld device), the lost data is not recoverable. In this case, you will have to start from scratch. To do this, drag the Office 2008/2004 Identity folder (only if there are no other identities) to the Trash, and then restart Entourage.
Article ID: 969291 - Last Review: February 25, 2011 - Revision: 12.0