Article ID: 969708 - View products that this article applies to.
On a computer that is running Windows Vista or a later version of Windows, when you try to establish a connection to an Internet printer, you may receive an error message that resembles the following:
Windows cannot connect to the printer. Check the printer name and try again. If this is a network printer, make sure that the printer is turned on, and that the printer address is correct.
This problem may occur if the Internet Printing Client feature is disabled on the computer. This problem may also occur if the Internet Printing Client has recently been enabled and the Print Spooler service has not restarted.
To have us fix this problem for you, go to the "Fix it for me" section. If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.
Fix this problem
Microsoft Automated Troubleshooting Services: Printing problems and printing errors
To resolve this problem yourself, restart the Print Spooler service after you enable the Internet Printing Client feature.
For troubleshooting steps and an automatic fix for common printer problems in Windows, please see the following Microsoft web page:
Troubleshooter: Printer problems in Windows
Article ID: 969708 - Last Review: September 23, 2011 - Revision: 5.0
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