Error message when you try to install Windows Vista Service Pack 2 or Windows Server 2008 Service Pack 2: "Windows has detected unsupported language files"

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Article ID: 970087 - View products that this article applies to.

Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows

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SYMPTOMS

When you try to install Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2), you receive the following error message:
Windows has detected unsupported language files.

To continue, obtain a version of service pack that supports the language files listed below. Or, uninstall the language files listed below and then restart the installation.

CAUSE

This issue occurs when you try to install a language version of Windows Vista SP2 or of Windows Server 2008 SP2 that is not supported by the currently installed version of Windows.

You receive this error when you install a Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone package. This package contains the following five languages:
  • English
  • French
  • German
  • Japanese
  • Spanish


If you try to install this five-language package on a computer that has a language pack or a default system language other than German, Spanish, French, English, or Japanese, you receive the error message that is mentioned in the "Symptoms" section.

Additional packages that contain all 36 language versions of Windows Vista SP2 and of Windows Server 2008 SP2 are available on the Microsoft download site.

WORKAROUND

To work around this issue, use one of the following methods.

Method 1

Download and install the Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - ALL Language Standalone package. To do this, click the following links to review the appropriate article on the Microsoft website:
935791 How to obtain the latest Windows Vista service pack
968849 How to obtain the latest service pack for Windows Server 2008

Method 2

If the default system language is English, German, Spanish, French, or Japanese, you can remove any language packs that are not supported.

To remove a language pack from a Windows Vista-based or Windows Server 2008-based computer, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , type language options in the Start Search box, and then click Regional and Language Options in the Programs list.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
  2. Click the Keyboards and Languages tab, and then click Install/uninstall languages in the Display language area.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
  3. Click Remove languages, click to select the check boxes for the language packs that you want to remove, and then click Next.
  4. Click Remove, and then click Restart now after the removal process is completed.

MORE INFORMATION

Note Language packs are available only for the following Windows editions:
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
To verify the languages that are installed on the computer, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    the Start button
    , type language options in the Start Search box, and then click Regional and Language Options in the Programs list.

    Collapse this imageExpand this image
    User Account Control permission
    If you are prompted for an administrator password or for a confirmation, type your password, or click Continue.
  2. Click the Keyboards and Languages tab, and then click the Choose a display language list in the Display language area.

    The Choose a display language list contains the languages that are installed on the computer. Some OEM computers may have multiple languages installed.


The following stand-alone package editions are available:
  • Five-language stand-alone package for Windows Vista SP2 32-bit edition
  • Five-language stand-alone package for Windows Vista SP2 64-bit edition
  • Five-language stand-alone package for Windows Server 2008 SP2 32-bit edition
  • Five-language stand-alone package for Windows Server 2008 SP2 64-bit edition
  • Five-language stand-alone package for Windows Server 2008 SP2 IA-64 edition
A five-language stand-along package contains the following five languages:
  • English
  • French
  • German
  • Japanese
  • Spanish
Note A separate package for Windows Vista SP2 that contains 36 languages and a separate pack for Windows Server 2008 SP2 that contains 36 languages will be available in the future.

The stand-alone package for Windows Vista SP2 that contains five languages has the following package names and sizes:
  • 32-bit package name and 32-bit package size

    Package name: Windows6.0-KB948465-X86.exe
    Package size: 348 megabytes (MB)
  • 64-bit package name and 64-bit package size

    Package name: Windows6.0-KB948465-X64.exe
    Package size: 577 MB
The stand-alone package for Windows Server 2008 SP2 that contains five languages has the following package names and sizes:
  • 32-bit package name and 32-bit package size

    Package name: Windows6.0-KB948465-X86.exe
    Package size: 348 MB
  • 64-bit package name and 64-bit package size

    Package name: Windows6.0-KB948465-X64.exe
    Package size: 577 MB
  • IA-64 package name and iIA64 package size

    Package name: Windows6.0-KB948465-ia64.exe
    Package size: 450 MB

Properties

Article ID: 970087 - Last Review: February 25, 2012 - Revision: 4.0
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Starter
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Web Server 2008
  • Windows Small Business Server 2008 Premium
  • Windows Small Business Server 2008 Standard
  • Windows Vista Service Pack 2
  • Windows Server 2008 Service Pack 2
Keywords: 
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