The shutdown process does not finish, and you receive an error message on a computer that is running Windows Vista or Windows Server 2008: "Stop 0x0000009F"

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Article ID: 972109 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Vista or Windows Server 2008.
  • A universal serial bus (USB) device is connected to the computer.
  • You put the computer to sleep or into hibernation while a client application or driver is communicating with the USB device.
  • You resume the computer and then try to shut down the computer.
In this scenario, the system seems to be shutting down, but the shutdown process does not finish. The power LED does not go out even though the signal to the screen is already turned off and even though there is very little or no disk activity. Eventually, you receive the following Stop error message:
Stop 0x0000009F (00000003, parameter2, parameter3, parameter4)
DRIVER_POWER_STATE_FAILURE
Note The parameters in this Stop error message may vary, depending on the actual configuration.

CAUSE

This problem occurs because the system does not clear outstanding transfers before it closes the endpoints on a USB device. This behavior may cause a power I/O request packet (IRP) to be blocked for a long time, and eventually the system may present a Stop error.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 or Windows Vista Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6000.16xxxWindows VistaRTMGDR
    6.0.6000.20xxxWindows VistaRTMLDR
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usb.infNot Applicable40,74004-Jun-200908:00Not Applicable
Usbccgp.sys6.0.6001.2244373,21604-Jun-200910:34x86
Usbhub.sys6.0.6001.22443196,60804-Jun-200910:34x86
Hccoin.dll6.0.6001.224438,70404-Jun-200912:31x86
Hcrstco.dll6.0.6001.2244315,87204-Jun-200912:31x86
Usbd.sys6.0.6001.224435,88804-Jun-200910:34Not Applicable
Usbehci.sys6.0.6001.2244339,93604-Jun-200910:34x86
Usbhub.sys6.0.6001.22443196,60804-Jun-200910:34x86
Usbohci.sys6.0.6001.2244319,96804-Jun-200910:34x86
Usbport.infNot Applicable59,86804-Jun-200908:00Not Applicable
Usbport.sys6.0.6001.22443227,32804-Jun-200910:34x86
Usbuhci.sys6.0.6001.2244323,55204-Jun-200910:34x86
Hccoin.dll6.0.6002.221468,70404-Jun-200910:44x86
Hcrstco.dll6.0.6002.2214615,87204-Jun-200910:44x86
Usbd.sys6.0.6002.221465,88804-Jun-200910:44Not Applicable
Usbehci.sys6.0.6002.2214639,93604-Jun-200910:44x86
Usbhub.sys6.0.6002.22146196,60804-Jun-200910:44x86
Usbohci.sys6.0.6002.2214619,96804-Jun-200910:44x86
Usbport.infNot Applicable59,86804-Jun-200907:57Not Applicable
Usbport.sys6.0.6002.22146227,32804-Jun-200910:44x86
Usbuhci.sys6.0.6002.2214623,55204-Jun-200910:44x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usb.infNot Applicable41,06004-Jun-200908:00Not Applicable
Usbccgp.sys6.0.6001.2244395,74404-Jun-200910:52x64
Usbhub.sys6.0.6001.22443274,43204-Jun-200910:52x64
Hccoin.dll6.0.6001.2244310,75204-Jun-200912:44x64
Hcrstco.dll6.0.6001.2244317,92004-Jun-200912:44x64
Usbd.sys6.0.6001.224437,68004-Jun-200910:52x64
Usbehci.sys6.0.6001.2244349,66404-Jun-200910:52x64
Usbhub.sys6.0.6001.22443274,43204-Jun-200910:52x64
Usbohci.sys6.0.6001.2244324,57604-Jun-200910:52x64
Usbport.infNot Applicable59,99604-Jun-200908:00Not Applicable
Usbport.sys6.0.6001.22443261,12004-Jun-200910:52x64
Usbuhci.sys6.0.6001.2244329,18404-Jun-200910:52x64
Hccoin.dll6.0.6002.2214610,75204-Jun-200914:25x64
Hcrstco.dll6.0.6002.2214617,92004-Jun-200914:25x64
Usbd.sys6.0.6002.221467,68004-Jun-200912:30x64
Usbehci.sys6.0.6002.2214649,66404-Jun-200912:30x64
Usbhub.sys6.0.6002.22146274,43204-Jun-200912:30x64
Usbohci.sys6.0.6002.2214624,57604-Jun-200912:30x64
Usbport.infNot Applicable59,99604-Jun-200909:57Not Applicable
Usbport.sys6.0.6002.22146261,12004-Jun-200912:30x64
Usbuhci.sys6.0.6002.2214629,18404-Jun-200912:30x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usb.infNot Applicable40,90004-Jun-200907:58Not Applicable
Usbccgp.sys6.0.6001.22443208,38404-Jun-200910:42IA-64
Usbhub.sys6.0.6001.22443864,25604-Jun-200910:42IA-64
Hccoin.dll6.0.6001.2244322,52804-Jun-200912:26IA-64
Hcrstco.dll6.0.6001.2244324,57604-Jun-200912:26IA-64
Usbd.sys6.0.6001.2244311,64804-Jun-200910:42Not Applicable
Usbehci.sys6.0.6001.22443123,39204-Jun-200910:42IA-64
Usbhub.sys6.0.6001.22443864,25604-Jun-200910:42IA-64
Usbohci.sys6.0.6001.2244359,90404-Jun-200910:42IA-64
Usbport.infNot Applicable59,93204-Jun-200907:58Not Applicable
Usbport.sys6.0.6001.22443648,70404-Jun-200910:42IA-64
Usbuhci.sys6.0.6001.2244380,89604-Jun-200910:42IA-64
Hccoin.dll6.0.6002.2214622,52804-Jun-200914:09IA-64
Hcrstco.dll6.0.6002.2214624,57604-Jun-200914:09IA-64
Usbd.sys6.0.6002.2214611,64804-Jun-200912:29Not Applicable
Usbehci.sys6.0.6002.22146123,39204-Jun-200912:29IA-64
Usbhub.sys6.0.6002.22146865,28004-Jun-200912:29IA-64
Usbohci.sys6.0.6002.2214659,90404-Jun-200912:29IA-64
Usbport.infNot Applicable59,93204-Jun-200909:56Not Applicable
Usbport.sys6.0.6002.22146649,72804-Jun-200912:29IA-64
Usbuhci.sys6.0.6002.2214680,89604-Jun-200912:29IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb972109_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36705-Jun-200905:46Not Applicable
Package_for_kb972109_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69405-Jun-200905:46Not Applicable
Package_for_kb972109_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71305-Jun-200905:46Not Applicable
Package_for_kb972109_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42105-Jun-200905:46Not Applicable
Package_for_kb972109_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69005-Jun-200905:46Not Applicable
Package_for_kb972109_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70105-Jun-200905:46Not Applicable
Package_for_kb972109_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42505-Jun-200905:46Not Applicable
Package_for_kb972109_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69405-Jun-200905:46Not Applicable
Package_for_kb972109_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71305-Jun-200905:46Not Applicable
Package_for_kb972109_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42205-Jun-200905:46Not Applicable
Package_for_kb972109_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43005-Jun-200905:46Not Applicable
X86_usb.inf_31bf3856ad364e35_6.0.6001.22443_none_cb59caa127ada677.manifestNot Applicable2,64405-Jun-200905:52Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6001.22443_none_be23c31e1cc8f45e.manifestNot Applicable6,73405-Jun-200905:52Not Applicable
X86_usbport.inf_31bf3856ad364e35_6.0.6002.22146_none_c00d35e419ec9587.manifestNot Applicable6,73405-Jun-200905:52Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_usb.inf_31bf3856ad364e35_6.0.6001.22443_none_27786624e00b17ad.manifestNot Applicable2,64605-Jun-200906:04Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6001.22443_none_1a425ea1d5266594.manifestNot Applicable6,73605-Jun-200906:04Not Applicable
Amd64_usbport.inf_31bf3856ad364e35_6.0.6002.22146_none_1c2bd167d24a06bd.manifestNot Applicable6,73605-Jun-200906:04Not Applicable
Package_for_kb972109_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37505-Jun-200905:46Not Applicable
Package_for_kb972109_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70605-Jun-200905:46Not Applicable
Package_for_kb972109_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72305-Jun-200905:46Not Applicable
Package_for_kb972109_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42905-Jun-200905:46Not Applicable
Package_for_kb972109_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70205-Jun-200905:46Not Applicable
Package_for_kb972109_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71105-Jun-200905:46Not Applicable
Package_for_kb972109_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43305-Jun-200905:46Not Applicable
Package_for_kb972109_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70605-Jun-200905:46Not Applicable
Package_for_kb972109_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72305-Jun-200905:46Not Applicable
Package_for_kb972109_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43005-Jun-200905:46Not Applicable
Package_for_kb972109_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43805-Jun-200905:46Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_usb.inf_31bf3856ad364e35_6.0.6001.22443_none_cb5b6e9727abaf73.manifestNot Applicable2,64505-Jun-200905:46Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6001.22443_none_be2567141cc6fd5a.manifestNot Applicable6,73505-Jun-200905:46Not Applicable
Ia64_usbport.inf_31bf3856ad364e35_6.0.6002.22146_none_c00ed9da19ea9e83.manifestNot Applicable6,73505-Jun-200905:46Not Applicable
Package_for_kb972109_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42505-Jun-200905:46Not Applicable
Package_for_kb972109_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53005-Jun-200905:46Not Applicable
Package_for_kb972109_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,70605-Jun-200905:46Not Applicable
Package_for_kb972109_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42905-Jun-200905:46Not Applicable
Package_for_kb972109_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,53305-Jun-200905:46Not Applicable
Package_for_kb972109_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,71805-Jun-200905:46Not Applicable
Package_for_kb972109_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,42605-Jun-200905:46Not Applicable
Package_for_kb972109_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot Applicable1,43405-Jun-200905:46Not Applicable

Properties

Article ID: 972109 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB972109

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