Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
Symptoms
On a computer that is running Windows Server 2008 or Windows Vista, you may receive the following Stop error message:
0x00000019 (00000021, parameter2, parameter3, parameter4)BAD_POOL_HEADER
This behavior occurs when you change the Internet SCSI (iSCSI) configurations on the computer and retrieve some iSCSI connection statistics by using Windows Management Instrumentation(WMI).Note
-
The parameters in this error message vary, depending on the configuration of the computer.
-
Not all "0x00000019" Stop errors are caused by this problem.
Cause
The iSCSI driver (Msiscsi.sys) does not manage allocated pool space correctly. This behavior leads to pool corruption. Therefore, when the corrupted pool is accessed, the system triggers the stop code 0x00000019.
Resolution
Hotfix information
Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, the computer must be running one of the following operating systems:
-
Windows Vista Service Pack 1 (SP1)
-
Windows Vista Service Pack 2 (SP2)
-
Windows Server 2008
-
Windows Server 2008 Service Pack 2 (SP2)
For more information about how to install the Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service packFor more information about how to install the Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista and Windows Server 2008 file information note
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment arelisted separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
Platform |
SP requirement |
Service branch |
|---|---|---|---|---|---|---|---|
|
Iscsi.inf |
Not Applicable |
7,436 |
13-Aug-2009 |
08:56 |
Not Applicable |
SP1 |
SP |
|
Iscsilog.dll |
6.0.6001.22496 |
16,384 |
13-Aug-2009 |
11:39 |
x86 |
SP1 |
SP |
|
Msiscsi.sys |
6.0.6001.22496 |
179,784 |
13-Aug-2009 |
14:28 |
x86 |
SP1 |
SP |
|
Iscsi.inf |
Not Applicable |
7,436 |
13-Aug-2009 |
08:57 |
Not Applicable |
SP2 |
SP |
|
Iscsilog.dll |
6.0.6002.22198 |
16,384 |
13-Aug-2009 |
11:36 |
x86 |
SP2 |
SP |
|
Msiscsi.sys |
6.0.6002.22198 |
179,768 |
13-Aug-2009 |
14:40 |
x86 |
SP2 |
SP |
For all supported Itanium-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
SP requirement |
Service branch |
|---|---|---|---|---|---|---|---|
|
Iscsi.inf |
Not Applicable |
7,440 |
13-Aug-2009 |
08:56 |
Not Applicable |
SP1 |
SP |
|
Iscsilog.dll |
6.0.6001.22496 |
16,384 |
13-Aug-2009 |
11:48 |
IA-64 |
SP1 |
SP |
|
Msiscsi.sys |
6.0.6001.22496 |
494,680 |
13-Aug-2009 |
14:24 |
IA-64 |
SP1 |
SP |
|
Iscsi.inf |
Not Applicable |
7,440 |
13-Aug-2009 |
08:56 |
Not Applicable |
SP2 |
SP |
|
Iscsilog.dll |
6.0.6002.22198 |
16,384 |
13-Aug-2009 |
11:40 |
IA-64 |
SP2 |
SP |
|
Msiscsi.sys |
6.0.6002.22198 |
494,648 |
13-Aug-2009 |
14:14 |
IA-64 |
SP2 |
SP |
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
Platform |
SP requirement |
Service branch |
|---|---|---|---|---|---|---|---|
|
Iscsi.inf |
Not Applicable |
7,444 |
13-Aug-2009 |
08:54 |
Not Applicable |
SP1 |
SP |
|
Iscsilog.dll |
6.0.6001.22496 |
16,384 |
13-Aug-2009 |
11:51 |
x64 |
SP1 |
SP |
|
Msiscsi.sys |
6.0.6001.22496 |
214,104 |
13-Aug-2009 |
14:27 |
x64 |
SP1 |
SP |
|
Iscsi.inf |
Not Applicable |
7,444 |
13-Aug-2009 |
08:58 |
Not Applicable |
SP2 |
SP |
|
Iscsilog.dll |
6.0.6002.22198 |
16,384 |
13-Aug-2009 |
11:51 |
x64 |
SP2 |
SP |
|
Msiscsi.sys |
6.0.6002.22198 |
214,600 |
13-Aug-2009 |
14:40 |
x64 |
SP2 |
SP |
Additional file information for Windows Server 2008 and for Windows Vista
Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Package_for_kb974201_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
14,038 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,697 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_client~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,715 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
24,616 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,693 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,703 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
24,336 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,697 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,715 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
15,388 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum |
Not Applicable |
1,431 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
X86_iscsi.inf_31bf3856ad364e35_6.0.6001.22496_none_3cf21aa10d07dcf0.manifest |
Not Applicable |
2,250 |
14-Aug-2009 |
08:44 |
Not Applicable |
|
X86_iscsi.inf_31bf3856ad364e35_6.0.6002.22198_none_3eda8d1d0a2c64c2.manifest |
Not Applicable |
2,250 |
14-Aug-2009 |
08:44 |
Not Applicable |
Additional files for all supported Itanium-based versions of Windows Server 2008
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Ia64_iscsi.inf_31bf3856ad364e35_6.0.6001.22496_none_3cf3be970d05e5ec.manifest |
Not Applicable |
2,251 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Ia64_iscsi.inf_31bf3856ad364e35_6.0.6002.22198_none_3edc31130a2a6dbe.manifest |
Not Applicable |
2,251 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
6,986 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,531 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,706 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
6,713 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,535 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,718 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
4,795 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum |
Not Applicable |
1,434 |
14-Aug-2009 |
08:38 |
Not Applicable |
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Amd64_iscsi.inf_31bf3856ad364e35_6.0.6001.22496_none_9910b624c5654e26.manifest |
Not Applicable |
2,252 |
14-Aug-2009 |
09:05 |
Not Applicable |
|
Amd64_iscsi.inf_31bf3856ad364e35_6.0.6002.22198_none_9af928a0c289d5f8.manifest |
Not Applicable |
2,252 |
14-Aug-2009 |
09:05 |
Not Applicable |
|
Package_for_kb974201_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
14,168 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,709 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_client~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,725 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
24,822 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,705 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,713 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
24,540 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,709 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_server~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,725 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
15,516 |
14-Aug-2009 |
08:38 |
Not Applicable |
|
Package_for_kb974201_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum |
Not Applicable |
1,439 |
14-Aug-2009 |
08:38 |
Not Applicable |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
