The computer stops responding when an USB device resumes from the USB Selective Suspend state in Windows 7 or in Windows Server 2008 R2

Article translations Article translations
Article ID: 974476 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

You enable the USB Selective Suspend feature on a computer that is running Windows 7 or Windows Server 2008 R2. Then, the computer stops responding when one or more of the following conditions are true:
  • The computer enters the Sleep or Hibernate state.
  • One or more USB devices resumes from an idle state after a period of inactivity.
Note You can restart the computer to recover from this issue.

CAUSE

This issue occurs when an attached USB device resumes from the USB Selective Suspend state, and the USB hub incorrectly reports that the device is disconnected from the USB hub port. This incorrect status report may be caused by a hardware error in the USB hub or in the attached USB device. Then, the Microsoft USB hub driver (Usbhub.sys) incorrectly tries to obtain a spinlock that has already been obtained in the same thread. This causes a kernel-mode deadlock. Therefore, the computer stops responding.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

This hotfix can be applied on computers that are running Windows 7 or Windows Server 2008 R2.

Restart requirement

You have to restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows 7 and Windows Server 2008 R2 file information notes

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1638575,26413-Jul-200923:51x86
Usbhub.sys6.1.7600.20521258,56005-Sep-200903:00x86
Usbd.sys6.1.7600.163855,88813-Jul-200923:51Not Applicable
Usbehci.sys6.1.7600.1638541,47213-Jul-200923:51x86
Usbhub.sys6.1.7600.20521258,56005-Sep-200903:00x86
Usbohci.sys6.1.7600.1638520,48013-Jul-200923:51x86
Usbport.sys6.1.7600.16385284,16013-Jul-200923:51x86
Usbuhci.sys6.1.7600.1638524,06413-Jul-200923:51x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.1638598,81614-Jul-200900:06x64
Usbhub.sys6.1.7600.20521343,04005-Sep-200903:24x64
Usbd.sys6.1.7600.163857,93614-Jul-200900:06x64
Usbehci.sys6.1.7600.1638551,20014-Jul-200900:06x64
Usbhub.sys6.1.7600.20521343,04005-Sep-200903:24x64
Usbohci.sys6.1.7600.1638525,60014-Jul-200900:06x64
Usbport.sys6.1.7600.16385324,60814-Jul-200900:06x64
Usbuhci.sys6.1.7600.1638530,72014-Jul-200900:06x64

For all supported Itanium-based versions of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.16385220,16014-Jul-200900:21IA-64
Usbhub.sys6.1.7600.20521972,80005-Sep-200902:51IA-64
Usbd.sys6.1.7600.1638511,90414-Jul-200900:21Not Applicable
Usbehci.sys6.1.7600.16385130,04814-Jul-200900:21IA-64
Usbhub.sys6.1.7600.20521972,80005-Sep-200902:51IA-64
Usbohci.sys6.1.7600.1638564,00014-Jul-200900:21IA-64
Usbport.sys6.1.7600.16385648,19214-Jul-200900:21IA-64
Usbuhci.sys6.1.7600.1638586,01614-Jul-200900:21IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After you apply this hotfix, the issue described in the "Symptoms" section will not occur. However, the following issues may occur:
  1. An attached USB device resumes from the USB Selective Suspend state when the computer is running. Then, Windows may report that the USB device is disconnected from the computer, or that the USB device is reconnected to the computer. Additionally, the affected USB device is unresponsive for several seconds to less than one minute.
  2. When the computer tries to enter a Sleep or Hibernate state, there is no visible indication that an attached USB device is disconnected. When the computer resumes from the Sleep or Hibernate state, Windows reports that the USB device is disconnected from and reconnected to the computer.
To work around this issue, clear the Allow the computer to turn off this device to save power check box for the affected USB device or USB Root Hub:
  1. Click Start, type device manager in the Start Search box, and then press ENTER.

    Note If you are prompted for an administrator password or confirmation, type your password and then click Continue.
  2. On the View menu, click Devices by connection.
  3. Expand the ACPI node, expand Microsoft ACPI-Compliant System, and then expand PCI bus.
  4. Several USB universal host controllers will be listed.
  5. Expand each USB universal host controller node, and then expand successive subnodes until you find the name of the USB device.
  6. When you locate the affected device, right-click the device, and then click Properties.
  7. If there is a Power Management tab, click the Power Management tab, and clear the Allow the computer to turn off this device to save power check box, then click OK.
  8. If there is no Power Management tab, click Cancel, then double-click the associated USB Root Hub, click the Power Management tab, clear the Allow the computer to turn off this device to save power check box, then click OK.
Note You may have more than one attached USB device or USB hub. You can apply these steps to each USB device or USB Root Hub in turn to identify which one causes the issues. If the issue does not occur after you apply these steps to a particular device or USB Root Hub, then that device or USB Root Hub causes the issue.

For more information about USB Selective Suspend, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms793200.aspx
For more information about System Sleeping States, visit the following Microsoft Developer Network (MSDN) Web site:
http://msdn.microsoft.com/en-us/library/ms798270.aspx

Additional file information for Windows Server 2008 R2 and for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb974476~31bf3856ad364e35~x86~~6.1.2.0.mum
File version
File size2,527
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File namePackage_2_for_kb974476~31bf3856ad364e35~x86~~6.1.2.0.mum
File version
File size2,527
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File namePackage_for_kb974476_rtm~31bf3856ad364e35~x86~~6.1.2.0.mum
File version
File size1,714
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.20521_none_cb953a2a88b678cf.manifest
File version
File size2,840
Date (UTC)08-Sep-2009
Time (UTC)22:13
PlatformNot Applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.20521_none_be5f32a77dd1c6b6.manifest
File version
File size5,540
Date (UTC)08-Sep-2009
Time (UTC)22:13
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008 R2 and of Windows 7
Collapse this tableExpand this table
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.20521_none_27b3d5ae4113ea05.manifest
File version
File size2,844
Date (UTC)08-Sep-2009
Time (UTC)22:15
PlatformNot Applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.20521_none_1a7dce2b362f37ec.manifest
File version
File size5,544
Date (UTC)08-Sep-2009
Time (UTC)22:15
PlatformNot Applicable
File namePackage_1_for_kb974476~31bf3856ad364e35~amd64~~6.1.2.0.mum
File version
File size2,541
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File namePackage_2_for_kb974476~31bf3856ad364e35~amd64~~6.1.2.0.mum
File version
File size2,541
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File namePackage_for_kb974476_rtm~31bf3856ad364e35~amd64~~6.1.2.0.mum
File version
File size1,724
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
Additional files for all supported Itanium-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7600.20521_none_cb96de2088b481cb.manifest
File version
File size2,842
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File nameIa64_usbport.inf_31bf3856ad364e35_6.1.7600.20521_none_be60d69d7dcfcfb2.manifest
File version
File size5,542
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File namePackage_1_for_kb974476~31bf3856ad364e35~ia64~~6.1.2.0.mum
File version
File size2,534
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable
File namePackage_for_kb974476_rtm~31bf3856ad364e35~ia64~~6.1.2.0.mum
File version
File size1,444
Date (UTC)08-Sep-2009
Time (UTC)22:11
PlatformNot Applicable

Properties

Article ID: 974476 - Last Review: October 7, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbexpertiseadvanced kbautohotfix kbfix kbsurveynew kbqfe KB974476

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com