Article ID: 974719 - View products that this article applies to.
Consider the following scenario. You have a computer that is running a 32-bit version of Windows 7. You force the computer to shut down. For example, you hold down the power button for four seconds. However, after the computer shuts down, it does not start again. When you try to restart the computer, the startup process stops at a black screen.
This problem occurs if the following conditions are true:
To resolve this problem, start the computer by using a Windows Preinstallation Environment (Windows PE) disc for Windows 7. Then, start the computer in normal mode.
If you do not have a Windows PE disc, start the computer by using a Windows 7, Windows Vista, or Windows Server 2008 installation DVD, and then start the computer in normal mode.
To prevent this problem from reccurring, apply update 974431. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/974431/ )An update is available to improve the stability and reliability of Windows 7 and of Windows Server 2008 R2
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/LN/ )Description of the standard terminology that is used to describe Microsoft software updates