The DirectX Diagnostics Tool incorrectly reports DirectX 11 devices as DirectX 10.1 devices on a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 975243 - View products that this article applies to.
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Symptoms

When you run the DirectX Diagnostics Tool (Dxdiag.exe) on a computer that is running Windows 7 or Windows Server 2008 R2, the diagnostic tool incorrectly reports a DirectX 11 device as a DirectX 10.1 device. This incorrect version information is shown in the DDI field on the Display tab. This problem is only a reporting error. This problem does not affect the DirectX 11 hardware or software functionality of the graphics card.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

To avoid restarting the computer, make sure that the DirectX Diagnostics Tool is not running during the installation of this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dxdiag.exe6.1.7600.16418264,70403-Sep-200907:03x86
Dxdiagn.dll6.1.7600.16418210,43203-Sep-200907:04x86
Dxdiag.exe6.1.7600.20520264,70402-Sep-200907:00x86
Dxdiagn.dll6.1.7600.20520210,43202-Sep-200907:01x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dxdiag.exe6.1.7600.16418343,55203-Sep-200907:35x64
Dxdiagn.dll6.1.7600.16418279,55203-Sep-200907:37x64
Dxdiag.exe6.1.7600.20520343,55202-Sep-200907:25x64
Dxdiagn.dll6.1.7600.20520279,55202-Sep-200907:27x64
Dxdiag.exe6.1.7600.16418264,70403-Sep-200907:03x86
Dxdiagn.dll6.1.7600.16418210,43203-Sep-200907:04x86
Dxdiag.exe6.1.7600.20520264,70402-Sep-200907:00x86
Dxdiagn.dll6.1.7600.20520210,43202-Sep-200907:01x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 975243 - Last Review: July 6, 2013 - Revision: 4.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB975243

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