Guided Help: Software designed for an older Windows OS cannot run on Windows 7. Use the Program Compatibility mode!

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Article ID: 975478 - View products that this article applies to.
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After you install Windows 7, you may experience compatibility issues when you run some older programs that are written for Windows XP or Windows Vista. To resolve these issues, try the Program Compatibility troubleshooter.


To run a program in the Program Compatibility mode:

1. Right-click the .exe file of the program, and then click Troubleshoot compatibility.

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2. Click Try recommended settings.

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3. After the system has detected the correct settings for the program, click Start the program.

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4. Make sure that the program runs correctly, click Next and then click Yes, save these settings for this program.

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5. Click Close.


Do not use the Program Compatibility troubleshooter on older antivirus programs, disk utilities, or other system programs. When you use outdated programs of this kind, it could cause data loss or create a security risk.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.


Article ID: 975478 - Last Review: August 16, 2011 - Revision: 1.3
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
kbguidedhelp kbnomt kbgraphxlink kbexpertisebeginner kbtshoot kbprb kbstepbystep kbtypenonkb KB975478

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