Article ID: 975530 - View products that this article applies to.
Not sure if this is the right fix? We've added this issue to our memory dump diagnostic
(https://home.diagnostics.support.microsoft.com/SelfHelp?knowledgebaseArticleFilter=2027760)which can confirm.
Consider the following scenario:
0x00000101 (parameter1, 0000000000000000, parameter3, 000000000000000c)
This problem occurs because incorrect interrupts are generated on the computer that uses Intel processors that are code-named Nehalem. These interrupts are caused by a known erratum that is described in the following Intel documents. To view these Intel documents, click the following links:
Intel Xeon Processor 5500 Series Specification Update, September 2009
Intel Core i7-800 and Intel Core i5-700 Desktop Processor Series Specification Update, October 2009Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
This hotfix pertains only to computers that have Intel processors installed.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Restart requirementYou have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace any other hotfix.
File informationThe global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Windows Server 2008 R2 file information note
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
You can disable the Advance Configuration and Power Interface (ACPI) C-states by using a BIOS firmware option on the computer. If the firmware does not include this option, a software workaround is available. You can disable the ACPI C2-state and C3-state by setting a registry key. To do this, follow these steps:
To continue to benefit from these energy-saving states, remove the registry key that you set in step 1 after you install the hotfix that this article describes. To do remove the registry key, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Article ID: 975530 - Last Review: October 9, 2014 - Revision: 17.0
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