Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep or into hibernation, or when you restart the computer: "0x9F"

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Article ID: 975599 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You connect a fingerprint biometric device to this computer.
  • You install an application that uses the Windows Biometric Framework (WBF) to access the device.
  • You perform one of the following operations:
    • You restart the computer.
    • You put the computer to sleep.
    • You put the computer into hibernation.
In this scenario, Stop error 0x9F may occur.

Cause

This problem occurs because requests on the pipe to the device are not cleaned up or because the requests are canceled.

Resolution

Update information

How to obtain this update

A supported update is available from Microsoft.

If the update is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the update.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the update is available. If you do not see your language, it is because an update is not available for that language.

Prerequisites

To apply this update, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winusb.sys6.1.7600.1642135,84011-Sep-200903:00Not applicable
Winusb.sys6.1.7600.2052535,84011-Sep-200903:01Not applicable
Winusb.sys6.1.7600.1642135,84011-Sep-200903:00Not applicable
Winusb.sys6.1.7600.2052535,84011-Sep-200903:01Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winusb.sys6.1.7600.1642141,47211-Sep-200903:29x64
Winusb.sys6.1.7600.2052541,47211-Sep-200903:21x64
Winusb.sys6.1.7600.1642141,47211-Sep-200903:29x64
Winusb.sys6.1.7600.2052541,47211-Sep-200903:21x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winusb.sys6.1.7600.16421111,61611-Sep-200902:48IA-64
Winusb.sys6.1.7600.20525111,61611-Sep-200902:48IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb975599_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,477
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_1_for_kb975599~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size3,959
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_for_kb975599_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,421
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_for_kb975599_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,440
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,419
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File nameX86_transfercable.inf_31bf3856ad364e35_6.1.7600.16421_none_60b2d99af2fe5c9f.manifest
File versionNot applicable
File size2,131
Date (UTC)11-Sep-2009
Time (UTC)06:26
PlatformNot applicable
File nameX86_transfercable.inf_31bf3856ad364e35_6.1.7600.20525_none_6140778e0c1861c5.manifest
File versionNot applicable
File size2,131
Date (UTC)11-Sep-2009
Time (UTC)06:29
PlatformNot applicable
File nameX86_winusb.inf_31bf3856ad364e35_6.1.7600.16421_none_f8081aef76c7dfe7.manifest
File versionNot applicable
File size2,081
Date (UTC)11-Sep-2009
Time (UTC)06:31
PlatformNot applicable
File nameX86_winusb.inf_31bf3856ad364e35_6.1.7600.20525_none_f895b8e28fe1e50d.manifest
File versionNot applicable
File size2,081
Date (UTC)11-Sep-2009
Time (UTC)06:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_transfercable.inf_31bf3856ad364e35_6.1.7600.16421_none_bcd1751eab5bcdd5.manifest
File versionNot applicable
File size2,139
Date (UTC)11-Sep-2009
Time (UTC)07:23
PlatformNot applicable
File nameAmd64_transfercable.inf_31bf3856ad364e35_6.1.7600.20525_none_bd5f1311c475d2fb.manifest
File versionNot applicable
File size2,139
Date (UTC)11-Sep-2009
Time (UTC)07:08
PlatformNot applicable
File nameAmd64_winusb.inf_31bf3856ad364e35_6.1.7600.16421_none_5426b6732f25511d.manifest
File versionNot applicable
File size2,085
Date (UTC)11-Sep-2009
Time (UTC)07:27
PlatformNot applicable
File nameAmd64_winusb.inf_31bf3856ad364e35_6.1.7600.20525_none_54b45466483f5643.manifest
File versionNot applicable
File size2,085
Date (UTC)11-Sep-2009
Time (UTC)07:12
PlatformNot applicable
File namePackage_1_for_kb975599_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,205
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_1_for_kb975599~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,951
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_2_for_kb975599_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,022
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_2_for_kb975599~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,785
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_for_kb975599_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,097
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_for_kb975599_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,136
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,831
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_transfercable.inf_31bf3856ad364e35_6.1.7600.16421_none_60b47d90f2fc659b.manifest
File versionNot applicable
File size1,478
Date (UTC)11-Sep-2009
Time (UTC)06:41
PlatformNot applicable
File nameIa64_transfercable.inf_31bf3856ad364e35_6.1.7600.20525_none_61421b840c166ac1.manifest
File versionNot applicable
File size1,478
Date (UTC)11-Sep-2009
Time (UTC)06:46
PlatformNot applicable
File nameIa64_winusb.inf_31bf3856ad364e35_6.1.7600.16421_none_f809bee576c5e8e3.manifest
File versionNot applicable
File size2,083
Date (UTC)11-Sep-2009
Time (UTC)06:43
PlatformNot applicable
File nameIa64_winusb.inf_31bf3856ad364e35_6.1.7600.20525_none_f8975cd88fdfee09.manifest
File versionNot applicable
File size2,083
Date (UTC)11-Sep-2009
Time (UTC)06:48
PlatformNot applicable
File namePackage_1_for_kb975599_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,484
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_1_for_kb975599~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size3,970
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_for_kb975599_rtm_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,425
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File namePackage_for_kb975599_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,444
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,423
Date (UTC)11-Sep-2009
Time (UTC)16:34
PlatformNot applicable
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 975599 - Last Review: June 21, 2014 - Revision: 1.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbfix kbqfe kbexpertiseadvanced kbsurveynew kbHotfixServer KB975599

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