The Windows Deployment Service stops responding when you use a PXE service point on a computer that is running a System Center Configuration Manager 2007 SP1 or SP2 site server

Article translations Article translations
Article ID: 976073 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You install a System Center Configuration Manager 2007 Service Pack 1(SP1) or Service Pack 2 (SP2) primary site server on a computer that is running Windows Server 2008.
  • You install the Pre-Boot Execution Environment (PXE) service point role on this site server.
  • You install Windows Deployment Services on the same computer.
In this scenario, the Windows Deployment Service may stop responding. Additionally, you have to manually close the service and then restart the service to restore functionality.

CAUSE

This issue occurs because of a timing issue in the PXE service point. This timing issue causes a deadlock. Therefore, the Windows Deployment Service stops responding.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running System Center Configuration Manager 2007 Service Pack 1 (SP1) or Service Pack 2 (SP2).

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Pxe.msiNot Applicable5,504,00001-Dec-200802:20Not Applicable
Smspxe.dll4.0.6221.1189307,54401-Dec-200802:20x86
Smspxe.dll4.0.6221.1189711,52801-Dec-200802:20x64

System Center Configuration Manager Service Pack 2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Pxe.msiNot Applicable5,824,51201-Feb-201009:40Not ApplicableSP2
Smspxe.dll4.0.6487.2109308,07201-Feb-201009:40x86SP2
Smspxe.dll4.0.6487.2109712,55201-Feb-201009:40x64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 976073 - Last Review: March 22, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007
  • Microsoft System Center Configuration Manager 2007 Service Pack 1
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbqfe kbhotfixserver kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB976073

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com