Error when previewing a scan using Windows Fax and Scan: "An error occurred while setting scanner properties"

Article ID: 976482 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You are using Windows Fax and Scan on a Windows 7-based computer.
  • You begin a new scan and then select Feeder(Scan both sides) for duplex-mode scanning. 
  • You select Preview to preview the scan.  

In this scenario, the preview scanning may fail, and you receive the following error message:

An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.

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Cause

This is a known issue with Windows Fax and Scan on Windows 7-based computers.
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Resolution

You may be unable to preview when you are scanning both sides by using a duplex-capable ADF Web Services scanner. To preview a scan, manually select single-side (simplex) scanning. 
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Properties

Article ID: 976482 - Last Review: October 29, 2012 - Revision: 3.0
Applies to
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
Keywords: 
kbrapidpub kbnomt KB976482
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