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Error when previewing a scan using Windows Fax and Scan: "An error occurred while setting scanner properties"
Article ID: 976482 - View products that this article applies to.
Consider the following scenario:
In this scenario, the preview scanning may fail, and you receive the following error message:
An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.
This is a known issue with Windows Fax and Scan on Windows 7-based computers.
You may be unable to preview when you are scanning both sides by using a duplex-capable ADF Web Services scanner. To preview a scan, manually select single-side (simplex) scanning.