Article ID: 976843 - Last Review: February 3, 2012 - Revision: 6.0

Frequently asked questions about watching SKY on Xbox 360

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SUMMARY

This article contains the frequently asked questions about watching SKY on the Xbox 360 console.
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SKY information

For more information about the SKY service, visit the following SKY website:
go.sky.com/devices (http://go.sky.com/devices)
For more information about watching SKY on Xbox 360, click the following article numbers to view the articles in the Microsoft Knowledge Base:
976845  (http://support.microsoft.com/kb/976845/ ) How to set up SKY on your Xbox 360 console
976846  (http://support.microsoft.com/kb/976846/ ) Requirements for watching SKY on Xbox 360
976844  (http://support.microsoft.com/kb/976844/ ) How to remove your Xbox 360 as a SKY device
959939  (http://support.microsoft.com/kb/959939/ ) Description of and how to use the Xbox LIVE Party feature
962228  (http://support.microsoft.com/kb/962228/ ) How to download previously purchased content from the Xbox LIVE Marketplace
930017  (http://support.microsoft.com/kb/930017/ ) You cannot access or use previously downloaded content on Xbox 360
971755  (http://support.microsoft.com/kb/971755/ ) How to clear the Xbox 360 console cache
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MORE INFORMATION

Frequently asked questions

Questions and issues related to Xbox 360 and Xbox LIVE

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QuestionAnswer
Can I run watch SKY by using any Gold account on my Xbox 360 console, or do I have to use the same Gold account that I first signed in with?You can use any Xbox LIVE Gold account to watch SKY on your Xbox 360 console. The association of your SKY Go account is tied to your Xbox 360 console and not to your Xbox LIVE profile.

I have downloaded the SKY program. Now, where can I start it from?On completion of the download, the SKY application will automatically start.

You can also use the following methods to start the SKY app:
  • Quickplay: Scroll to the Home channel, and then select Quickplay. You should be able to see SKY in this list. Highlight the SKY item, and then press the A button to start launch the SKY app.
  • My Apps: Scroll to the apps channel, and then select My Apps. You should be able to see SKY in this list. Highlight the SKY item, and then press the A button to launch the SKY app.
I was watching SKY content on my Xbox 360 console, and I was disconnected from Xbox LIVE.Use the Network Troubleshooter in the Dashboard to help establish and fix the problem. If the troubleshooter cannot help you fix the problem, it will direct you to your next steps to get help.

I am watching a movie, but I cannot get into the Party feature.Party mode is available only together with Live TV. The exception is the SKY Movies Screen 1 and 2 channels, which you can watch in the Party area.

My SKY program seems to have many problems. I think it might be corrupted.Try deleting and redownloading the SKY app.
  1. On your console, go to Settings, and then select System.
  2. Select Storage, then select the storage device where you downloaded the SKY app (typically the Hard Disk), and then click Select.
  3. Select Games and Apps.
  4. Select the SKY app from the list, and then select Delete. Select Yes to confirm.

    Repeat with any other items referring to SKY.

  5. Download the SKY app again.
If these steps do not resolve your problem, please visit the following website for information about how to contact your Xbox Support Center:
www.xbox.com/en-GB/support/contact (http://www.xbox.com/en-GB/support/contact)
I have received my console after a repair, and my console serial number seems to have changed.You may have to re-download the SKY app.

If you continue to have problems when you try to start SKY, make sure that the new Xbox 360 console is listed as a device on the SKY Go website. To do this, visit the following SKY website:
skyid.sky.com/signin (https://skyid.sky.com/signin)
After you sign in, select Settings, then select Manage Devices. Remove the current Xbox 360 console from the account, and replace it with the new one. You can change your registered devices several times in any month.
If you have any problems changing or removing an Xbox 360 console from the SKY account, please contact SKY support by calling 08442 411 599.

My console had to be sent for repair. How else can I watch my content?You can watch all your SKY subscription packages on a computer, or other devices. If you require more information about or additional support for purchased content or packages, please contact SKY support by calling 08442-411-599.

I've received the following error message:
Can't connect to the SKY Service.
Error codes: 0C01/8009/0304
If you receive this error message when you install or run the SKY app, try to wait for approximately one minute. Then, install or run the program. 

If this does not resolve your problem, please visit the following Xbox website for information about how to contact your Xbox Support Center:
www.xbox.com/en-GB/support/contact (http://www.xbox.com/en-GB/support/contact)


Questions and issues related to SKY on an Xbox 360 console

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QuestionAnswer
I want to change the Xbox 360 console on which I watch SKY.If you want to run watch SKY on a different Xbox 360 console, you need to visit the following SKY website:
skyid.sky.com/signin (https://skyid.sky.com/signin)
After you sign in, select Settings, then Manage Devices. Remove the current Xbox 360 console from the account, and then add the new console. You can change your registered devices several times in any month.
If you have any problems changing or removing an Xbox 360 console from the SKY account, please contact SKY support by calling 08442 411 599.

When I watch LIVE TV Channels or on-demand content, I receive the following error message:
Your Internet connection has slowed. You can change video quality by pressing LB/RB while watching live TV.
The program has detected that a lower video quality may improve the streaming of the content. You can change this behaviour by using the following methods:
  • Press the LB/RB button on the shoulder of your Xbox Controller when you watch LIVE TV. This is a shortcut to the Video Quality settings. You can now select the level of video quality that you want.
  • Open the mini-EPG (Electronic Program Guide) screen. To do this on your Xbox Controller, press the Y button, press the X button, and then select the level of video quality that you want.
If these methods do not resolve your problem, please contact SKY support by calling 08442 411 599. Or, visit the following SKY website:
www.sky.com/helpcentre/tv/sky-go/troubleshooting/xbox-and-fetch (http://www.sky.com/helpcentre/tv/sky-go/troubleshooting/xbox-and-fetch)
I purchased channels or content from SKY, but I cannot see these when I load the SKY program.Please contact SKY support by calling 08442 411 599. Or, visit the following SKY website:
www.sky.com/helpcentre/tv/sky-go/troubleshooting/xbox-and-fetch (http://www.sky.com/helpcentre/tv/sky-go/troubleshooting/xbox-and-fetch)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
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APPLIES TO
  • Xbox
  • Xbox LIVE
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Keywords: 
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