Article ID: 977384 - View products that this article applies to.
This article describes the prerequisite hotfix for System Center Configuration Manager 2007 R3.
This hotfix is required for the following computers that are running System Center Configuration Manager 2007 Service Pack 2 (SP2):
You must install this hotfix package before you install System Center Configuration Manager 2007 R3 on a computer. If the hotfix package is not installed, you receive the following message during the installation process:
This issue occurs on a computer that is serving in the following role:
Microsoft System Center Configuration Manager 2007 R3 requires Configuration Manager 2007 QFE KB977384.
Hotfix informationInstall this hotfix on the affected site server, client system, or remote administration console before you install System Center Configuration Manager 2007 R3.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 2 (SP2) installed.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationClick here to view or hide detailed information
This hotfix contains the client portion of the hotfix that is described in Microsoft Knowledge Base article 977203. However, 977203 also contains site server changes, which are not included in this hotfix. There is no overlap between server portions of these two fixes and they can be installed in any sequence. Also note the CCMCertFix.exe utility distributed with 977203 is not included as part of this hotfix. To obtain the CCMCertFix.exe utility, download the hotfix that is described in Knowledge Base article 977203, and then run the following command to extract the contents of the hotfix:
msiexec.exe /a SCCM2007-SP2-KB977203-ENU.msi /qb targetdir=Path_To_Extract_To
Install KB977384 during a task sequenceFor operating system deployments, the KB977384 hotfix must be installed during a ConfigMgr 2007 OSD task sequence in the Setup Windows and ConfigMgr task. Otherwise, the problem will continue to occur while the task sequence is executed. Additionally, the Install Software task cannot be used to install the hotfix. Trying to do this will cause the ConfigMgr 2007 client service to stop, which will cause the task sequence to fail.
Note If the client update that is described in this article is being installed during the task sequence, it is not necessary to also install the client update that is described in Knowledge Base article 977203, because the client update is included as part of this update.
To install the KB977384 hotfix during a ConfigMgr 2007 OSD task sequence, use the PATCH= option that is described in the following Microsoft Knowledge Base article:
907423To install the KB977384 hotfix during a ConfigMgr 2007 OSD task sequence, follow these steps:
(http://support.microsoft.com/kb/907423/ )How to include an update in the initial installation of Systems Management Server 2003 Advanced Client
For more information about System Center Configuration Manager 2007 R3, visit the following Microsoft website:
Details on the features and benefits of System Center Configuration Manager 2007 R3For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684For more information about how to install a hotfix for System Center Configuration Manager 2007, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://support.microsoft.com/kb/2477182/ )System Center Configuration Manager 2007 Hotfix Installation Guidance
Contact us for more help
Connect with Answer Desk for expert help.