Office Communicator 2007 R2 crashes when you receive an incoming instant message notification

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Article ID: 978161
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Symptoms

Microsoft Office Communicator 2007 R2 crashes when you receive an incoming instant message notification.

Additionally, you receive the following error message in the Communicator UCCAPI log:
10/16/2009|13:03:44.862 1260:1004 INFO :: Function: SIP_MESSAGE::GetHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: SIP_MESSAGE::GetHeader: HRESULT failed: 80ee0005 = hr. GetHeader 10/16/2009|13:03:44.862 1260:1004 WARN :: pSipMessage->GetHeader() Failed in function ParsePCalledPartyIdHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: CUccServerEndpoint::ProcessIncomingCall - Failed to parse P-Called-Pary-ID header

Cause

This problem occurs when the XML for the incoming conversation is deserialized.

Resolution

To resolve this problem, apply the following update:
  • 976135 Description of the Communicator 2007 R2 cumulative update: January 2010

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 978161 - Last Review: June 21, 2014 - Revision: 2.0
Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB978161

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