Article ID: 978161 - Last Review: January 7, 2010 - Revision: 1.0

Office Communicator 2007 R2 crashes when you receive an incoming instant message notification

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SYMPTOMS

Microsoft Office Communicator 2007 R2 crashes when you receive an incoming instant message notification.

Additionally, you receive the following error message in the Communicator UCCAPI log:
10/16/2009|13:03:44.862 1260:1004 INFO :: Function: SIP_MESSAGE::GetHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: SIP_MESSAGE::GetHeader: HRESULT failed: 80ee0005 = hr. GetHeader 10/16/2009|13:03:44.862 1260:1004 WARN :: pSipMessage->GetHeader() Failed in function ParsePCalledPartyIdHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: CUccServerEndpoint::ProcessIncomingCall - Failed to parse P-Called-Pary-ID header
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CAUSE

This problem occurs when the XML for the incoming conversation is deserialized.
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RESOLUTION

To resolve this problem, apply the following update:
  • 976135  (http://support.microsoft.com/kb/976135/ ) Description of the Communicator 2007 R2 cumulative update: January 2010
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Office Communicator 2007 R2
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Keywords: 
kbfix kbqfe kbexpertiseinter kbsurveynew kbprb KB978161
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