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Windows Media Player stops responding (hangs) or crashes when you play a playlistArticle ID: 979222 - View products that this article applies to. On This PageSYMPTOMSOn a computer that is running Windows 7, you install a third-party digital signal processor (DSP) plug-in for Windows Media Player. In this scenario, when you try to play back a playlist, Windows Media Player stops responding (hangs) or crashes. RESOLUTIONHotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesNo prerequisites are required.Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace a previously released hotfix.File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.Windows 7 file information notes
For all supported x86-based versions of Windows 7Collapse this table
For all supported x64-based versions of Windows 7Collapse this table
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about the Windows Media Player DSP plug-ins, visit the following Microsoft Developer Network (MSDN) Web site: General information about Windows Media Player DSP plug-ins For more information about the plug-ins for Windows Media Player, visit the following Microsoft Web site:
(http://msdn.microsoft.com/en-us/library/dd564676(VS.85).aspx)
General information about the plug-ins for Windows Media Player
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://www.microsoft.com/windows/windowsmedia/player/plugins.aspx)
824684 The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.
(http://support.microsoft.com/kb/824684/
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Description of the standard terminology that is used to describe Microsoft software updates
Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions. Additional file informationAdditional file information for Windows 7Additional files for all supported x86-based versions of Windows 7Collapse this table
Additional files for all supported x64-based versions of Windows 7Collapse this table
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