Stop error message on a computer that is running Windows 7 or Windows Server 2008 R2 and that has iSCSI storage: "0x0000000A"

Article translations Article translations
Article ID: 979711 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

When a computer that is running Windows 7 or Windows Server 2008 R2 turns on by using Microsoft Internet SCSI (iSCSI) Boot, you may receive the following error message:
0x0000000A (<parameter1>,<parameter2>,<parameter3>,<parameter4>)
IRQL_NOT_LESS_OR_EQUAL
Note
  • The configuration of the computer determines the parameters in this error message.
  • Not all "0x0000000A" Stop errors are caused by this problem.

Cause

This issue occurs because there is a race condition when the worker thread releases memory in an incorrect order.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msiscsi.sys6.1.7600.16519186,76003-Feb-201006:46x86
Msiscsi.sys6.1.7600.20634232,84003-Feb-201006:59x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msiscsi.sys6.1.7600.16519224,64803-Feb-201007:55x64
Msiscsi.sys6.1.7600.20634273,28803-Feb-201007:34x64
For all supported IA-64-based versions of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msiscsi.sys6.1.7600.16519516,09603-Feb-201006:21IA-64
Msiscsi.sys6.1.7600.20634679,81603-Feb-201006:19IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb979711_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mumNot Applicable1,68303-Feb-201010:42Not Applicable
Package_for_kb979711_rtm~31bf3856ad364e35~x86~~6.1.1.0.mumNot Applicable1,71403-Feb-201010:42Not Applicable
Update-bf.mumNot Applicable1,41903-Feb-201010:42Not Applicable
X86_iscsi.inf_31bf3856ad364e35_6.1.7600.16519_none_3ce9d03f54bde3b2.manifestNot Applicable2,45603-Feb-201010:45Not Applicable
X86_iscsi.inf_31bf3856ad364e35_6.1.7600.20634_none_3d58cbc06df03cab.manifestNot Applicable2,45603-Feb-201010:45Not Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_iscsi.inf_31bf3856ad364e35_6.1.7600.16519_none_99086bc30d1b54e8.manifestNot Applicable2,46003-Feb-201010:48Not Applicable
Amd64_iscsi.inf_31bf3856ad364e35_6.1.7600.20634_none_99776744264dade1.manifestNot Applicable2,46003-Feb-201010:48Not Applicable
Package_for_kb979711_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mumNot Applicable1,69303-Feb-201010:42Not Applicable
Package_for_kb979711_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mumNot Applicable1,72403-Feb-201010:42Not Applicable
Update-bf.mumNot Applicable1,42703-Feb-201010:42Not Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_iscsi.inf_31bf3856ad364e35_6.1.7600.16519_none_3ceb743554bbecae.manifestNot Applicable2,45803-Feb-201010:42Not Applicable
Ia64_iscsi.inf_31bf3856ad364e35_6.1.7600.20634_none_3d5a6fb66dee45a7.manifestNot Applicable2,45803-Feb-201010:42Not Applicable
Package_for_kb979711_rtm_bf~31bf3856ad364e35~ia64~~6.1.1.0.mumNot Applicable1,42503-Feb-201010:42Not Applicable
Package_for_kb979711_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mumNot Applicable1,44403-Feb-201010:42Not Applicable
Update-bf.mumNot Applicable1,42303-Feb-201010:42Not Applicable

Properties

Article ID: 979711 - Last Review: June 21, 2014 - Revision: 5.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Home Basic
  • Windows 7 Starter
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbqfe kbHotfixServer kbsurveynew kbautohotfix kbexpertiseinter kbbug kbfix KB979711

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com