The computer stops responding when you rename a folder in Windows Server 2008, in Windows Vista, in Windows 7 and in Windows Server 2008 R2

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Article ID: 980382 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008, Windows Vista, Windows 7 or Windows Server 2008 R2.
  • There is a volume in an NTFS file system on this computer. There are lots of files that are in a folder on this volume. For example, assume that there are more than 5000 files in this folder.
  • Many files in the folder were opened at least one time previously.
  • You try to rename the folder name.
In this scenario, the computer stops responding for some time. Therefore, the computer responds to a mouse button click or to a screen update very slowly.

Note If the Failover Clustering feature is installed on the computer, the cluster resources that are hosted on the computer fail over to the other nodes because of this issue.

CAUSE

The rename operation for a directory checks whether a file in the folder is opened by a user. During this operation, a volume control block (VCB) lock is obtained, and any other I/O requests to the volume are blocked. If the number of files in the directory is large, this process of checking whether a file is opened may take an unnecessarily long time. Therefore, the computer stops responding for this long time. However, the computer eventually recovers.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2


For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.227621,079,69613-Sep-201023:40x86
Ntfs.sys6.0.6002.224861,081,74413-Sep-201023:40x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.227621,524,11213-Sep-201023:36x64
Ntfs.sys6.0.6002.224861,504,65613-Sep-201023:36x64
For all supported IA-64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.227623,279,24813-Sep-201023:31IA-64
Ntfs.sys6.0.6002.224863,282,32013-Sep-201023:31IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7600.207501,210,76008-Jul-201005:05x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7600.207501,685,88808-Jul-201005:51x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.1.7600.207503,550,59208-Jul-201004:39IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
962965 A Windows Server 2003 SP2-based computer stops responding when you move lots of files from one directory to another
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,068
Date (UTC)10-Feb-2010
Time (UTC)00:07
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22332_none_a8c2d2be334606c5.manifest
File versionNot applicable
File size16,265
Date (UTC)09-Feb-2010
Time (UTC)18:21
PlatformNot applicable
File nameX86_877eebf5a051ff587f67badae6cff2d4_31bf3856ad364e35_6.0.6002.22332_none_1ae1867dd4060478.manifest
File versionNot Applicable
File size692
Date (UTC)10-Feb-2010
Time (UTC)00:07
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22332_none_04e16e41eba377fb.manifest
File versionNot applicable
File size16,525
Date (UTC)09-Feb-2010
Time (UTC)16:02
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,092
Date (UTC)10-Feb-2010
Time (UTC)00:07
PlatformNot applicable
File nameAmd64_e2f517e644df9f30f0402287b876da2c_31bf3856ad364e35_6.0.6002.22332_none_b16ee786d6f0ab08.manifest
File versionNot Applicable
File size696
Date (UTC)10-Feb-2010
Time (UTC)00:07
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22332_none_a8c476b433440fc1.manifest
File versionNot applicable
File size16,517
Date (UTC)09-Feb-2010
Time (UTC)15:37
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,247
Date (UTC)10-Feb-2010
Time (UTC)00:07
PlatformNot applicable
File nameIa64_7f06cbe3dbb5f71b64c75212cf72b38d_31bf3856ad364e35_6.0.6002.22332_none_a83218ce59e88165.manifest
File versionNot Applicable
File size694
Date (UTC)10-Feb-2010
Time (UTC)00:07
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,874
Date (UTC)08-Jul-2010
Time (UTC)07:39
PlatformNot Applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20750_none_a6ec90af9748f3bd.manifest
File versionNot Applicable
File size14,508
Date (UTC)08-Jul-2010
Time (UTC)05:34
PlatformNot Applicable
File nameX86_0512ec5439c75a06327259759db8cea3_31bf3856ad364e35_6.1.7600.20750_none_84ebc076228f3567.manifest
File versionNot Applicable
File size692
Date (UTC)08-Jul-2010
Time (UTC)07:39
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20750_none_030b2c334fa664f3.manifest
File versionNot Applicable
File size14,514
Date (UTC)08-Jul-2010
Time (UTC)06:27
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,108
Date (UTC)08-Jul-2010
Time (UTC)07:39
PlatformNot Applicable
File nameAmd64_b21ad1c55dee952377ba83bb64107241_31bf3856ad364e35_6.1.7600.20750_none_30c39fa96124f00f.manifest
File versionNot Applicable
File size696
Date (UTC)08-Jul-2010
Time (UTC)07:39
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7600.20750_none_a6ee34a59746fcb9.manifest
File versionNot Applicable
File size14,511
Date (UTC)08-Jul-2010
Time (UTC)06:29
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,684
Date (UTC)08-Jul-2010
Time (UTC)07:39
PlatformNot Applicable
File nameIa64_54a0fda832805ab50f0a66a67e6281c2_31bf3856ad364e35_6.1.7600.20750_none_1e0a543d1437b59c.manifest
File versionNot Applicable
File size694
Date (UTC)08-Jul-2010
Time (UTC)07:39
PlatformNot Applicable

Properties

Article ID: 980382 - Last Review: October 6, 2011 - Revision: 6.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
Keywords: 
kbexpertiseadvanced kbautohotfix kbfix kbsurveynew kbqfe KB980382

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