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Error message when you expand the Exchange On-Premises node in the EMC of Exchange Server 2010Article ID: 981033 - View products that this article applies to. SYMPTOMSWhen you expand the Microsoft Exchange On-Premises node in the Exchange Management Console (EMC) of Microsoft Exchange Server 2010, you may receive the following error message: Initialization failed. The following error occurred when getting user information for '<NetBIOS domain name>\<account>': The operation couldn't be performed because object '<NetBIOS domain name>\<account>' couldn't be found on '<FQDN>'. It was running the command 'Get-LogonUser'." CAUSEThis problem occurs because the Get-LogonUser command is executed when you expand the Exchange On-Premises node in EMC. When the NetBIOS domain name of the Exchange Server 2010 server contains a dot, the server considers the NetBIOS domain name to be the FQDN and returns the error message that is mentioned in the "Symptoms" section. For example, a “XXXXX.dom” NetBIOS domain name looks like a FQDN. However, it is not a FQDN. In this situation, the Exchange Server 2010 server considers this to be a FQDN. RESOLUTIONTo resolve this problem, install the following update rollup: 982639
(http://support.microsoft.com/kb/982639/
)
Description of Update Rollup 4 for Exchange Server 2010
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONFor more information about Microsoft Exchange On-Premises, visit the following Microsoft website: General information about Microsoft Exchange On-Premises
(http://technet.microsoft.com/en-us/library/bb124533.aspx)
PropertiesArticle ID: 981033 - Last Review: June 18, 2010 - Revision: 2.0
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