FIX: Perflib events 1010 and 1017 may be logged if the SNA Server service is stopped when you monitor the SNA performance counters in Host Integration Server 2006, Host Integration Server 2006 SP1, or Host Integration Server 2009

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Article ID: 981436 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running one of the following programs in an x64-based version of Windows Server 2003:
    • Microsoft Host Integration Server 2006
    • Microsoft Host Integration Server 2006 Service Pack 1 (SP1)
    • Microsoft Host Integration Server 2009
  • You monitor the SNA Server service performance monitor counters in Performance Monitor on the computer.
  • You stop the SNA Server service.


In this scenario, event messages that resemble the following may be logged in the Application log:

Event ID: 1010
Source: Perflib
Description:
The Collect Procedure for the "SnaServr" service in DLL "C:\Program Files\Microsoft Host Integration Server 2009\system\snaperf.dll" generated an exception or returned an invalid status. The performance data returned by the counter DLL will not be returned in the Perf Data Block. The first four bytes (DWORD) of the Data section contains the exception code or status code.
C:\Program Files\Microsoft Host Integration Server 2009\system\snaperf.dll
Exception code: 050000C0

Event ID: 1017
Source: Perflib
Description:
Disabled performance counter data collection from the "SnaServr" service because the performance counter library for that service has generated one or more errors. The errors that forced this action have been written to the application event log. Correct the errors before enabling the performance counters for this service. The problem occurs when you run Microsoft Host Integration Server 2009 on Windows Server 2008 or Windows Server 2008 R2.

RESOLUTION

Microsoft Host Integration Server

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Host Integration Server 2006, Host Integration Server 2006 SP1, or Host Integration Server 2009 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For the 32-bit version of Host Integration Server 2006 SP1
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File nameFile versionFile sizeDateTimePlatform
Snaperf.dll7.0.4207.022,35203-Jun-201003:22x86
For the 64-bit version of Host Integration Server 2006 SP1
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File nameFile versionFile sizeDateTimePlatform
Snaperf.dll7.0.4207.026,96003-Jun-201003:22x64
For the 32-bit version of Host Integration Server 2009
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snaperf.dll8.0.3756.221,32813-Apr-201021:33x86
For the 64-bit version of Host Integration Server 2009
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Snaperf.dll8.0.3756.226,44813-Apr-201021:36x64
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

After the Event 1010 and Event 1017 errors occur, the SNA Server service performance monitor counters are disabled and cannot be added in Performance Monitor. To re-enable the performance monitor counters, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry key:
    HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/SnaServr/Performance
  3. Highlight, and the delete the following registry entries. These registry entries are added to the Performance Monitor key when the errors occur
    • The 1010 registry entry that has the REG_QWORD data type
    • The Disable Performance Counters registry entry that has REG_DWORD data type and a value of 0x00000001 (1)
  4. Close Registry Editor.
After the two registry entries are deleted, the SNA Server service performance monitor counters will be listed as available counters that can be added in Performance Monitor.

Note The following SNA Server service performance monitor counters are not listed in Performance Monitor when the SNA Server service is stopped. This is the expected behavior.
  • SNA 3270 Response Times
  • SNA Connections
  • SNA Logical Unit Sessions

Properties

Article ID: 981436 - Last Review: August 30, 2010 - Revision: 2.0
APPLIES TO
  • Microsoft Host Integration Server 2006 Enterprise Edition
  • Microsoft Host Integration Server 2006 Service Pack 1
  • Microsoft Host Integration Server 2006
  • Microsoft Host Integration Server 2009
Keywords: 
kbautohotfix kbhotfixserver kbqfe kbexpertiseadvanced kbsurveynew KB981436

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