The handle count and memory usage of Smsexec.exe keeps increasing in System Center Configuration Manager 2007 SP2

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Article ID: 981797 - View products that this article applies to.
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SYMPTOMS

On a site server that is running System Center Configuration Manager 2007 Service Pack 2 (SP2), the handle count and memory usage for the SMS_Executive service (Smsexec.exe) process keeps increasing. After a while, the available memory resources may be exhausted on the site server. When the operating system does not have sufficient memory resources, the operating system may crash, stop responding, or encounter other exceptions on the site server.

This issue usually occurs when the site server performs one or more of the following operations:
  • Processes the software inventory files.
  • Processes the hardware inventory files.
  • The Client Push Installation feature is enabled, and one of the following conditions is true:
    • The user account that performs the client push installation is not a member of the Administrators group.
    • The user account that performs the client push installation cannot be used to access the folder where the Smsexec.exe file is located because of a configuration on the site server.
    • The destination computer of the client push installation crashes or is not available.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 SP2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Basesvr.dll4.0.6487.21291,745,25601-Feb-201011:20x86
Ccm.dll4.0.6487.2129153,96001-Feb-201011:20x86
Sinvproc.dll4.0.6487.2129110,44001-Feb-201011:20x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 981797 - Last Review: June 12, 2010 - Revision: 3.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbHotfixServer kbautohotfix kbsurveynew kbexpertiseadvanced kbqfe kbfix KB981797

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