Article ID: 981908 - View products that this article applies to.
When you back up files using Windows Backup on a computer that is running Windows 7, the backup fails and you receive the following error message:
This problem occurs if you have one of the following third-party software programs installed on the computer:
Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure you have at least <size> MB of free space and try again.
This problem is caused because of conflicts between Windows Backup and third-party software programs that are associated with .zip files.
To work around this problem, use one of the following workarounds before you run Windows Backup:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Contact us for more help
Connect with Answer Desk for expert help.