Article ID: 981908 - View products that this article applies to.
When you back up files using Windows Backup on a computer that is running Windows 7, the backup fails and you receive the following error message:
This problem occurs if you have one of the following third-party software programs installed on the computer:
Windows Backup could not create a zip file. This could be because the drive that Windows is installed on does not have enough space or it could be a temporary error. Make sure you have at least <size> MB of free space and try again.
This problem is caused because of conflicts between Windows Backup and third-party software programs that are associated with .zip files.
To work around this problem, use one of the following workarounds before you run Windows Backup:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.