Article ID: 982004 - Last Review: December 14, 2010 - Revision: 9.0

Exchange Server 2010 users cannot access the public folder

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When Microsoft Exchange Server 2010 users try to access a public folder, they may experience one or more of the following symptoms:
  • The users cannot access the public folder. Additionally, these users receive an error message in their Microsoft Office Outlook clients. The error message indicates that the public folder is not available.
  • The Outlook clients do not respond.
Back to the top

CAUSE

This problem occurs because a deadlock in the Store.exe process occurs when there are two or more users who are trying to access the same public folder.
Back to the top

RESOLUTION

To resolve this issue, install the following update rollup:
2425179  (http://support.microsoft.com/kb/2425179/ ) Description of Update Rollup 2 for Exchange Server 2010 Service Pack 1
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Back to the top
Keywords: 
kbfix kbexpertiseinter kbhotfixrollup kbqfe kbsurveynew KB982004
Back to the top