"Windows cannot connect to the printer” error message when you try to add a printer that uses IPP to a client computer that is running Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2

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Article ID: 982643 - View products that this article applies to.
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SYMPTOMS

In a non-domain environment, you try to add a printer that uses Internet Printing Protocol (IPP) to a client computer that is running one of the following operating systems:
  • Windows Vista
  • Windows Server 2008
  • Windows 7
  • Windows Server 2008 R2
oHowever, the operation fails and you receive the following error message:

Connect to Printer
Windows cannot connect to the printer. Make sure that you have typed the name correctly, and that the printer is connected to network.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.16384122,36828-Apr-201016:25x86
Inetppui.dll6.0.6001.2267915,36028-Apr-201016:25x86
Wpnpinst.exe6.0.6001.2267939,42428-Apr-201015:18x86
Inetpp.dll6.1.7600.16384122,36828-Apr-201017:47x86
Inetppui.dll6.0.6002.2239315,36028-Apr-201017:47x86
Wpnpinst.exe6.0.6002.2239339,42428-Apr-201016:06x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.16384156,67228-Apr-201016:59x64
Inetppui.dll6.0.6001.2267917,40828-Apr-201016:59x64
Wpnpinst.exe6.0.6001.2267947,10428-Apr-201016:00x64
Inetpp.dll6.1.7600.16384156,67228-Apr-201017:45x64
Inetppui.dll6.0.6002.2239317,40828-Apr-201017:45x64
Wpnpinst.exe6.0.6002.2239347,10428-Apr-201016:26x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.16384351,23228-Apr-201016:30IA-64
Inetppui.dll6.0.6001.2267934,30428-Apr-201016:30IA-64
Wpnpinst.exe6.0.6001.22679120,83228-Apr-201015:41IA-64
Inetpp.dll6.1.7600.16384351,23228-Apr-201017:25IA-64
Inetppui.dll6.0.6002.2239334,30428-Apr-201017:25IA-64
Wpnpinst.exe6.0.6002.22393120,83228-Apr-201016:16IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.20713124,92814-May-201002:24x86
Inetppui.dll6.1.7600.1638518,94414-Jul-200901:15x86
Wpnpinst.exe6.1.7600.1638539,42414-Jul-200901:14x86
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.20713164,35214-May-201001:53x64
Inetppui.dll6.1.7600.1638522,52814-Jul-200901:41x64
Wpnpinst.exe6.1.7600.1638548,64014-Jul-200901:39x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.20713393,21614-May-201001:16IA-64
Inetppui.dll6.1.7600.1638551,71214-Jul-200901:46IA-64
Wpnpinst.exe6.1.7600.16385127,48814-Jul-200901:45IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Internet printing client, visit the following Microsoft website:
Overview of the Internet printing client

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameX86_257a1e3b682182057e2703c612543693_31bf3856ad364e35_6.0.6002.22393_none_760221cedab6f626.manifest
File version
File size720
Date (UTC)29-Apr-2010
Time (UTC)05:38
PlatformNot Applicable
File nameX86_bdc15c638715481bbe029f93a7cd4bdf_31bf3856ad364e35_6.0.6001.22679_none_7707308abb560876.manifest
File version
File size720
Date (UTC)29-Apr-2010
Time (UTC)05:38
PlatformNot Applicable
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6001.22679_none_8b195f1ce1b17375.manifest
File version
File size13,313
Date (UTC)28-Apr-2010
Time (UTC)18:42
PlatformNot Applicable
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6002.22393_none_8ce42f70deed6871.manifest
File version
File size13,313
Date (UTC)28-Apr-2010
Time (UTC)19:40
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_47bfb989fce294035175c3fadd9313a2_31bf3856ad364e35_6.0.6001.22679_none_91887d4d566416d3.manifest
File version
File size724
Date (UTC)29-Apr-2010
Time (UTC)05:38
PlatformNot Applicable
File nameAmd64_bc26ecca0a892468423c8d356755f3a2_31bf3856ad364e35_6.0.6002.22393_none_40b5ad94606a4b26.manifest
File version
File size724
Date (UTC)29-Apr-2010
Time (UTC)05:38
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6001.22679_none_e737faa09a0ee4ab.manifest
File version
File size16,179
Date (UTC)28-Apr-2010
Time (UTC)19:14
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6002.22393_none_e902caf4974ad9a7.manifest
File version
File size16,179
Date (UTC)28-Apr-2010
Time (UTC)19:35
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_5155ff75a1fc89fee81a2922bc8fe256_31bf3856ad364e35_6.0.6001.22679_none_855299274bdaa3d2.manifest
File version
File size722
Date (UTC)29-Apr-2010
Time (UTC)05:38
PlatformNot Applicable
File nameIa64_9b50e2fd60335d13c026a391da7408ce_31bf3856ad364e35_6.0.6002.22393_none_78151ea828854385.manifest
File version
File size722
Date (UTC)29-Apr-2010
Time (UTC)05:38
PlatformNot Applicable
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6001.22679_none_8b1b0312e1af7c71.manifest
File version
File size16,165
Date (UTC)28-Apr-2010
Time (UTC)18:27
PlatformNot Applicable
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.0.6002.22393_none_8ce5d366deeb716d.manifest
File version
File size16,165
Date (UTC)28-Apr-2010
Time (UTC)18:51
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_b2770128246ce8affdcbf8a0e6a4711a_31bf3856ad364e35_6.1.7600.20713_none_60bd3708537dd068.manifest
File versionNot Applicable
File size720
Date (UTC)14-May-2010
Time (UTC)17:17
PlatformNot Applicable
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.20713_none_8b7c0d2e429d70ad.manifest
File versionNot Applicable
File size5,259
Date (UTC)14-May-2010
Time (UTC)19:55
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_bc22fc0db4d768f01e4a3919c8cbe37a_31bf3856ad364e35_6.1.7600.20713_none_0c782d7d0e55850c.manifest
File versionNot Applicable
File size724
Date (UTC)14-May-2010
Time (UTC)17:17
PlatformNot Applicable
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.20713_none_e79aa8b1fafae1e3.manifest
File versionNot Applicable
File size5,263
Date (UTC)14-May-2010
Time (UTC)20:09
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_9c882d1173a80102705a09f111223e9e_31bf3856ad364e35_6.1.7600.20713_none_1cb853f2785340cf.manifest
File versionNot Applicable
File size722
Date (UTC)14-May-2010
Time (UTC)17:17
PlatformNot Applicable
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.20713_none_8b7db124429b79a9.manifest
File versionNot Applicable
File size5,261
Date (UTC)14-May-2010
Time (UTC)17:17
PlatformNot Applicable

Properties

Article ID: 982643 - Last Review: November 4, 2010 - Revision: 4.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbprb kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB982643

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