Article ID: 982818 - View products that this article applies to.
The first time that you start a laptop or a desktop computer that has Windows 7 and Microsoft Security Essentials preinstalled, you might see the following error message:
Virus & spyware definitions update failed
Microsoft Security Essentials wasn't able to check for virus & spyware definition updates. Make sure that your computer is connected to the Internet and try again.
This issue can occur if the computer is not connected to the Internet.
To resolve this issue, make sure that the computer is connected to the Internet, and then try to download the virus and spyware definition updates again.
If you have problems connecting to the Internet, click the following link and follow the instructions:
Connect to the InternetAfter you connect to the Internet, follow these steps to download Microsoft Security Essentials updates:
For more information about Microsoft Security Essentials, go to the Microsoft Security Essentials