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Article ID: 952951 - Last Review: May 12, 2008 - Revision: 1.0

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD

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Source: Microsoft Support

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Action



CD/DVD drive does not appear in Windows Vista, or you receive the following error message during Windows Vista setup after booting from the DVD:

 

A required CD/DVD driver device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Cause



Your CD/DVD drive is incompatible with Microsoft's AHCI driver (msahci.sys).

Resolution



To workaround this issue, disable AHCI mode for your disk controller in the system BIOS. Typically the controller has to be changed from AHCI mode to "IDE" or "ATA" mode.

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APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Business 64-bit Edition
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