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Playing video files crashes or freezes Internet Explorer - Windows

Automatically diagnose and fix Internet Explorer or Windows applications when it freezes or stops responding caused by codecs when playing video files. Find other automated solutions
What it fixes...
  • Internet explorer crashes or freezes while playing video
  • Other Windows applications crash or freeze while playing video
  • Windows is unstable or is not responding when viewing videos
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Visit our solution center to find more fixes to common problems
Microsoft Fix it
Instruction to Run
  • Click the Run now button below
  • Then follow the onscreen prompts to launch
Run now
We're sorry, but your operating system is not supported by Microsoft Fix it at this time.
Advanced-Download to run on a different or disconnected computer
  • Click Download below, then click Run or Open in your browser and follow the onscreen prompts to create the Fix it Portable folder
  • Then copy the Fix it Portable folder to the computer with the problem and run the Launch Fix it application
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