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Playing video files crashes or freezes Internet Explorer or Windows

Automatically diagnose and identify codecs that may cause Windows to become unstable or to stop responding. Windows uses codecs to allow users to view digital audio and video streams in Windows, Internet Explorer, and media players. Find other automated solutions
What it fixes...
  • Internet explorer crashes or freezes while playing video
  • Other Windows applications crash or freeze while playing video
  • Windows is unstable or is not responding when viewing videos
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Visit our solution center to find more fixes to common problems
Microsoft Fix it
Instruction to Run
  • Click the Run now button below
  • Then follow the onscreen prompts to launch
Run now
We're sorry, but your operating system is not supported by Microsoft Fix it at this time.
Advanced-Download to run on a different or disconnected computer
  • Click Download below, then click Run or Open in your browser and follow the onscreen prompts to create the Fix it Portable folder
  • Then copy the Fix it Portable folder to the computer with the problem and run the Launch Fix it application
Download