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Diagnose and repair Windows File and Folder Problems automatically

Automatically diagnose and repair problems with files and folders in Windows, like deleting files or folders from the recycle bin, or trying to copy, move, rename or delete a file. Find other automated solutions
What it fixes...
  • You cannot empty the Recycle Bin or delete a file or a folder inside the Recycle Bin.
  • When you try to rename or move a file, you receive the following error message: "The file or folder does not exist."
  • When you copy, move, rename, or delete a file on a network share, you receive the following error message: "There is a network or file permission error. The network connection may be lost" or "The folder does not exist. The file may have been moved or deleted. Do you want to create it?"
  • Your View settings or customizations for one or more folders may be lost or incorrect.
  • You cannot use keyboard shortcuts to select more than one item in Windows Explorer, or you cannot select multiple items in a Windows Explorer window by holding the SHIFT key or the CTRL key while you click the items.
  • Some icons in My Computer, in Windows Explorer, on the desktop, or on the Quick Launch Bar change randomly.
Find other Fix it Solutions...
Visit our solution center to find more fixes to common problems
Microsoft Fix it
Instruction to Run
  • Click the Run now button below
  • Then follow the onscreen prompts to launch
Run now
We're sorry, but your operating system is not supported by Microsoft Fix it at this time.
Advanced-Download to run on a different or disconnected computer
  • Click Download below, then click Run or Open in your browser and follow the onscreen prompts to create the Fix it Portable folder
  • Then copy the Fix it Portable folder to the computer with the problem and run the Launch Fix it application
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