In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

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Provides information for avoiding and reporting Microsoft technical support scams.

Follow these steps to access the online account recovery form: In the Contact email address text box, enter a current email address where we can contact you, and then select Next. To make sure that we have the correct contact email, we’ll send a code to that address and ask you to enter it.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems. Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call.

Follow these steps to reset your Microsoft account password. Have something to say? Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.

Find out how to get support for Microsoft apps and services.