In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Follow these steps to access the online account recovery form: In the Contact email address text box, enter a current email address where we can contact you, and then select Next. To make sure that we have the correct contact email, we’ll send a code to that address and ask you to enter it.

Click the link below to go to Microsoft Support and select Investigate a charge on any card you own. Follow the instructions to sign in to Manage your payments and use the Investigate feature.

Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems. Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Xbox Support ... Xbox Support

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.

Sign in so we can get you the right help and support. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

All Outlook.com users benefit from spam and malware filtering. For Microsoft 365 Family and Microsoft 365 Personal subscribers, Outlook.com performs extra screening of the attachments and links in messages you receive.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.