In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Follow these steps to access the online account recovery form: In the Contact email address text box, enter a current email address where we can contact you, and then select Next. To make sure that we have the correct contact email, we’ll send a code to that address and ask you to enter it.

Provides information for avoiding and reporting Microsoft technical support scams.

Follow these steps to reset your Microsoft account password. Have something to say? Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

A Microsoft account recovery code is a 25-digit code used to help you regain access to your account if you forget your password or if your account is compromised. Go to the Manage how I sign in page of your Microsoft account security dashboard at account.live.com/proofs/manage/additional.

Find your error code | Xbox Support. Skip to main content. Microsoft. Xbox. xbox.com. Support home. Xbox status. Help topics. Account & profile. Subscriptions & billing. Hardware & networking. Family & online safety. Games & apps. Friends & social activity. Cloud gaming. More. Accessible gaming. System updates. All Microsoft. Microsoft 365. Teams.

Using remote access, these experienced scammers can misrepresent normal system messages as signs of problems. Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call.

Sign in so we can get you the right help and support. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows 11, Surface, and more.