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In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

Follow these steps to access the online account recovery form: In the Contact email address text box, enter a current email address where we can contact you, and then select Next. To make sure that we have the correct contact email, we’ll send a code to that address and ask you to enter it.

Learn how to find a Windows product key for activation, and when you'll use a digital license instead.

Follow these steps to reset your Microsoft account password. Have something to say? Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

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We are releasing a new Xbox Update Preview to the Alpha Skip-Ahead ring today. Continue reading below to learn all about what's included with this update. Note If you have enabled Keep my console up to date, the update will download and install automatically.

First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.

If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.

Sign in so we can get you the right help and support. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.