Cybercriminals have been successful using emails, text messages, and direct messages on social media or in video games, to get people to respond with their personal information. The best defense is awareness and knowing what to look for. Here are some ways to recognize a phishing email:

Xbox Support ... Xbox Support

Use family safety settings to block inappropriate websites and searches on Windows, Xbox and mobile devices.

Accessible help and resources to get your Xbox questions answered. Find out how to use Quick Resume on your Xbox Series X|S consoles to get back to your game instantly.

In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

The Xbox Offline System Update (OSU) process allows you to update your console by downloading a file to a USB flash drive and then installing that file directly onto your Xbox Series X|S or Xbox One console. To use the Offline System Update, you'll need:

Find solutions to common problems, or get help from a support agent.

Get support for in-game issues you might experience while playing Microsoft Casual Games on Windows PC and mobile.

Learn what to do if you find charges you don't recognize from Microsoft.

Find answers to commonly asked questions about Microsoft Casual Games.