Symptoms

When you play and at the same time record TV content on a computer that is running Windows 7 or Windows Server 2008 R2, the operating system may crash during the recording process. Additionally, you receive one of the following Stop error messages. 

Error message 1

STOP: 0x0000007E ( parameter1 , parameter2 , parameter3 , parameter4 )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED


Error message 2

STOP: 0x0000000A ( parameter1 , parameter2 , parameter3 , parameter4 )
IRQL_NOT_LESS_OR_EQUAL


Notes

  • The "0x0000007E" Stop error occurs only on computers that are running a 64-bit version of Windows.

  • The "0x0000000A" Stop error occurs only on computers that are running a 32-bit version of Windows.

  • The parameters in the Stop error messages vary, depending on the configuration of the computer.

  • Not all "0x0000007E" and "0x0000000A" Stop error messages are caused by this problem.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Cdd.dll

6.1.7600.16699

107,520

02-Nov-2010

04:23

Dxgkrnl.sys

6.1.7600.16699

728,448

02-Nov-2010

04:46

Dxgmms1.sys

6.1.7600.16808

219,008

04-May-2011

04:56

Lddmcore.ptxml

Not applicable

1,151

01-Nov-2010

23:04

Cdd.dll

6.1.7600.20959

107,520

04-May-2011

04:22

Dxgkrnl.sys

6.1.7600.20959

729,472

04-May-2011

04:39

Dxgmms1.sys

6.1.7600.20959

219,008

04-May-2011

04:39

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:32

Cdd.dll

6.1.7601.17514

107,520

20-Nov-2010

11:56

Dxgkrnl.sys

6.1.7601.17514

728,448

20-Nov-2010

12:29

Dxgmms1.sys

6.1.7601.17610

219,008

04-May-2011

04:41

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:32

Cdd.dll

6.1.7601.17514

107,520

20-Nov-2010

11:56

Dxgkrnl.sys

6.1.7601.21720

729,472

04-May-2011

04:35

Dxgmms1.sys

6.1.7601.21720

219,008

04-May-2011

04:35

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:32

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Cdd.dll

6.1.7600.16699

144,384

02-Nov-2010

04:59

Dxgkrnl.sys

6.1.7600.16699

982,912

02-Nov-2010

05:21

Dxgmms1.sys

6.1.7600.16808

265,088

04-May-2011

05:36

Lddmcore.ptxml

Not applicable

1,151

01-Nov-2010

22:58

Cdd.dll

6.1.7600.20959

144,384

04-May-2011

05:05

Dxgkrnl.sys

6.1.7600.20959

983,936

04-May-2011

05:17

Dxgmms1.sys

6.1.7600.20959

265,088

04-May-2011

05:17

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Cdd.dll

6.1.7601.17554

144,384

03-Feb-2011

11:25

Dxgkrnl.sys

6.1.7601.17554

982,912

03-Feb-2011

11:44

Dxgmms1.sys

6.1.7601.17610

265,088

04-May-2011

05:26

Lddmcore.ptxml

Not applicable

1,151

08-Jul-2010

18:22

Cdd.dll

6.1.7601.17514

144,384

20-Nov-2010

12:55

Dxgkrnl.sys

6.1.7601.21720

983,936

04-May-2011

05:29

Dxgmms1.sys

6.1.7601.21720

265,088

04-May-2011

05:29

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Cdd.dll

6.1.7600.16595

347,648

19-May-2010

14:27

Dxgkrnl.sys

6.1.7600.16755

2,502,016

03-Feb-2011

05:24

Dxgmms1.sys

6.1.7600.16808

669,056

04-May-2011

04:12

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Cdd.dll

6.1.7600.20959

347,136

04-May-2011

03:58

Dxgkrnl.sys

6.1.7600.20959

2,504,064

04-May-2011

04:19

Dxgmms1.sys

6.1.7600.20959

669,056

04-May-2011

04:19

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Cdd.dll

6.1.7601.17514

347,136

20-Nov-2010

10:06

Dxgkrnl.sys

6.1.7601.17514

2,502,016

20-Nov-2010

10:33

Dxgmms1.sys

6.1.7601.17610

669,056

04-May-2011

04:06

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Cdd.dll

6.1.7601.17514

347,136

20-Nov-2010

10:06

Dxgkrnl.sys

6.1.7601.21720

2,504,064

04-May-2011

04:19

Dxgmms1.sys

6.1.7601.21720

669,056

04-May-2011

04:19

Lddmcore.ptxml

Not applicable

1,151

13-Jul-2009

20:25

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_474d77e33e243de85984039a7ea6d8b3_31bf3856ad364e35_6.1.7600.20959_none_8719e4c76ea4b0c2.manifest

File version

Not applicable

File size

696

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

X86_5cae527828d871fef56c252b861edd05_31bf3856ad364e35_6.1.7601.21720_none_4c26841e3cf261b1.manifest

File version

Not applicable

File size

696

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

X86_c721854e411844c1b90a72ca39c891ba_31bf3856ad364e35_6.1.7601.17610_none_feeca025b01751f3.manifest

File version

Not applicable

File size

696

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

X86_dd28648e31791030c208390f98b17dce_31bf3856ad364e35_6.1.7600.16808_none_ff83160a91e7e92b.manifest

File version

Not applicable

File size

696

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16808_none_abf8787e449cb92d.manifest

File version

Not applicable

File size

13,305

Date (UTC)

04-May-2011

Time (UTC)

08:39

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20959_none_ac4d05f75de1fe03.manifest

File version

Not applicable

File size

13,193

Date (UTC)

04-May-2011

Time (UTC)

05:00

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17610_none_adcc034841d27652.manifest

File version

Not applicable

File size

13,305

Date (UTC)

04-May-2011

Time (UTC)

08:39

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21720_none_ae4ad0275af8320d.manifest

File version

Not applicable

File size

13,305

Date (UTC)

04-May-2011

Time (UTC)

08:39

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_06c5490e6fd09a7538451c3ef0355fc5_31bf3856ad364e35_6.1.7600.20959_none_3457b2373d1cb591.manifest

File version

Not applicable

File size

700

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Amd64_13a8295688dcf286a6a9b7af8e9de2f6_31bf3856ad364e35_6.1.7601.17610_none_ddce0e7a5fdc59b3.manifest

File version

Not applicable

File size

700

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Amd64_945453ee3704782c000dd89717ac6834_31bf3856ad364e35_6.1.7600.16808_none_7db14b943bf56719.manifest

File version

Not applicable

File size

700

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Amd64_f95e05630c8f8525b659b9c4f2b998fc_31bf3856ad364e35_6.1.7601.21720_none_41d6082d903563f9.manifest

File version

Not applicable

File size

700

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16808_none_08171401fcfa2a63.manifest

File version

Not applicable

File size

13,309

Date (UTC)

04-May-2011

Time (UTC)

08:48

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20959_none_086ba17b163f6f39.manifest

File version

Not applicable

File size

13,197

Date (UTC)

04-May-2011

Time (UTC)

05:59

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17610_none_09ea9ecbfa2fe788.manifest

File version

Not applicable

File size

13,309

Date (UTC)

04-May-2011

Time (UTC)

08:48

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21720_none_0a696bab1355a343.manifest

File version

Not applicable

File size

13,309

Date (UTC)

04-May-2011

Time (UTC)

08:48

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0f82d984c3a13434afe154d13cfa4fe2_31bf3856ad364e35_6.1.7600.16808_none_2a410b5d1de00ef2.manifest

File version

Not applicable

File size

698

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Ia64_48a889ec82e940ddb128f96f47d1f5ba_31bf3856ad364e35_6.1.7601.17610_none_06a5f4d7f3f304a3.manifest

File version

Not applicable

File size

698

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Ia64_af9456d5166794957a3fa312e48d12d8_31bf3856ad364e35_6.1.7601.21720_none_d3c9ad029da145ab.manifest

File version

Not applicable

File size

698

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Ia64_e94738e12a231ab37d6602eb4c1138e1_31bf3856ad364e35_6.1.7600.20959_none_1ff4f27a2bc30c65.manifest

File version

Not applicable

File size

698

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.16808_none_abfa1c74449ac229.manifest

File version

Not applicable

File size

13,307

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7600.20959_none_ac4ea9ed5de006ff.manifest

File version

Not applicable

File size

13,195

Date (UTC)

04-May-2011

Time (UTC)

05:55

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.17610_none_adcda73e41d07f4e.manifest

File version

Not applicable

File size

13,307

Date (UTC)

04-May-2011

Time (UTC)

08:29

File name

Ia64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.21720_none_ae4c741d5af63b09.manifest

File version

Not applicable

File size

13,307

Date (UTC)

04-May-2011

Time (UTC)

08:29

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