Summary

This article describes the Microsoft Office 2010 issues that are fixed in the hotfix package that is dated October 26, 2010.

This article describes the following items about the hotfix package:

  • The issues that the hotfix package fixes.

  • The prerequisites for installing the hotfix package.

  • Whether you must restart the computer after you install the hotfix package.

  • Whether the hotfix package is replaced by any other hotfix package.

  • Whether you must make any registry changes.

  • The files that the hotfix package contains.


INTRODUCTION

Issues that this hotfix package fixes

  • You cannot load a certain Excel OLE object in Microsoft Excel 2010. This issue occurs when the Excel OLE object was saved in an Excel version earlier than Excel 2010.

    Note Typically, this problem occurs when you try to enable OLE embedding. Additionally, a generic error message is displayed.

  • Office 2010 does not support certain certificates in a Windows 7 or in a Windows Vista environment. Specifically, these unsupported certificates use private keys that are stored by a third-party cryptographic service provider (CSP). Therefore, an Office 2010 document cannot be signed by using a Cryptographic API (CAPI). 

  • Consider the following scenario:

    • You access a Microsoft Word 2010 document that is located in a network share.

    • The computer goes into standby.

    • You resume your work and go out of standby.

    In this scenario, you receive the following error message:

    Word cannot establish a network connection with this document after the system resumed from suspend mode. Save the document into a different file to keep any changes.

    Additionally, you cannot save and update the document back to the network share when the network location is available.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites



There are no prerequisites for installing this hotfix.

Restart requirement

You may not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

File name

File version

File size

Date

Time

Platform

Office-kb2412320-fullfile-x86-glb.exe

14.0.5123.5003

36,111,352

15-Sep-2010

04:20

x86



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Mso-x-none.msp

Not Applicable

9,204,224

15-Sep-2010

09:43

Not Applicable

Word-x-none.msp

Not Applicable

41,270,272

15-Sep-2010

09:43

Not Applicable




After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Mso-x-none.msp information


File name

File version

File size

Date

Time

Platform

Mso.dll

14.0.5123.5003

18,745,728

14-Sep-2010

14:01

Not Applicable


Word-x-none.msp information

File name

File version

File size

Date

Time

Platform

Winword.exe

14.0.5123.5003

1,422,168

14-Sep-2010

13:59

x86

Wordcnv.dll

14.0.5123.5000

5,460,824

12-Aug-2010

14:33

x86

Wordicon.exe

14.0.5120.5000

1,858,400

20-Jul-2010

09:16

x86

Wwlib.dll

14.0.5123.5003

19,372,888

14-Sep-2010

13:59

x86



x64

Download information

File name

File version

File size

Date

Time

Platform

Office-kb2412320-fullfile-x64-glb.exe

14.0.5123.5003

47,121,760

15-Sep-2010

05:11

x86



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Mso-x-none.msp

Not Applicable

19,705,856

15-Sep-2010

11:47

Not Applicable

Word-x-none.msp

Not Applicable

39,970,816

15-Sep-2010

11:47

Not Applicable



After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Mso-x-none.msp information

File name

File version

File size

Date

Time

Platform

Mso.dll

14.0.5123.5003

18,745,728

14-Sep-2010

14:01

Not Applicable

Mso.dll

14.0.5123.5003

25,369,984

14-Sep-2010

15:04

Not Applicable


Word-x-none.msp information

File name

File version

File size

Date

Time

Platform

Winword.exe

14.0.5123.5003

1,423,192

14-Sep-2010

14:19

x64

Wordcnv.dll

14.0.5123.5000

6,811,480

12-Aug-2010

14:31

x64

Wordicon.exe

14.0.5120.5000

1,858,400

20-Jul-2010

09:15

x86

Wwlib.dll

14.0.5123.5003

25,110,360

14-Sep-2010

14:19

x64






References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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