Summary

This article describes the Microsoft Word 2010 issues that are fixed in the hotfix package that is dated August 31, 2010.

INTRODUCTION

Issues that this hotfix package fixes

  • When you open a file from a Distributed File System (DFS) share, Microsoft Word 2010 crashes. Or, when you attach a file from a DFS share to an email message, Microsoft Outlook 2010 crashes.

  • Bookmarks around custom XML tags or around the contents of a custom XML tag are lost when you open a document.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix .

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.
The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
x86

Download information

File name

File version

File size

Date

Time

Office-kb2345340-fullfile-x86-glb.exe

14.0.5123.5000

27,315,048

14-Aug-2010

0:02



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Word-x-none.msp

Not Applicable

41,272,320

13-Aug-2010

14:12


After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

File name

File version

File size

Date

Time

Winword.exe

14.0.5123.5000

1,422,168

12-Aug-2010

21:51

Wordcnv.dll

14.0.5123.5000

5,460,824

12-Aug-2010

22:33

Wordicon.exe

14.0.5120.5000

1,858,400

20-Jul-2010

17:16



x64

Download information

File name

File version

File size

Date

Time

Office-kb2345340-fullfile-x64-glb.exe

14.0.5123.5000

27,928,848

13-Aug-2010

22:43




Microsoft Windows Installer .msp file information


File name

File version

File size

Date

Time

Word-x-none.msp

Not Applicable

39,978,496

13-Aug-2010

13:21


After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

File name

File version

File size

Date

Time

Winword.exe

14.0.5123.5000

1,423,192

12-Aug-2010

22:12

Wordcnv.dll

14.0.5123.5000

6,811,480

12-Aug-2010

22:31

Wordicon.exe

14.0.5120.5000

1,858,400

20-Jul-2010

17:15


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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