Here are some common questions about OneDrive billing. Select any topic below to show more info:
I want to buy a OneDrive subscription
OneDrive storage plans and pricing can differ by country or region. See what's available to you at OneDrive Plans.
How much does OneDrive cost?
OneDrive storage plans and pricing can differ by country or region. See what's available to you at OneDrive Plans.
I have questions about my billing
How do I update my billing information or payment method used with my subscription?
- Go to Manage Storage on the OneDrive website.
- Select Manage next to your storage plan to go to the Microsoft account site.
- Select Services & subscriptions.
- In the OneDrive section, select Change how you pay and then select another payment method or select Add a new way to pay.
Note
To update your billing information for a payment method, at the top of the page, select Payment & billing > Billing info or Payment options, depending on which information you want to update.
When will my subscription expire?
To see when your subscription expires, view your Account Services & Subscriptions.
Can I prepay on a monthly plan?
You can't prepay for multiple months, but monthly plans renew automatically, so you don't need to worry about remembering to pay each month.
Why hasn't my storage updated?
It can take up to 24 hours for storage allowances to be updated after purchasing more storage or a subscription.
What do the error messages mean?
Unable to apply the subscription
It can take up to 24 hours for your subscription to become visible.
- Go to Manage your storage and check if your subscription is visible
- If this issue persists after 24 hours, please contact Support below.
Subscription is redeemed on another account
This can be because you are signed in with a different Microsoft account. Check which account is on your mobile device.
- Open the OneDrive app and tap Me
- Your account name is at the top of the screen underneath Me. If your work or school account is shown, tap
to see other account options, or select + Add account to add your personal Microsoft account.
Problem accessing the store
If you can't access the store, try these tips.
- Ensure you have the latest Store app, and are signed in with an account that has permissions to buy or download apps.
- Buy your subscription online at https://onedrive.live.com/about/plans/
Need more help?
More help with payments & billing
Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help.
Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.
Mobile users can contact Support by opening the OneDrive app and gently shaking your device.
Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Do not disclose personal or sensitive information in public forums.