Last updated: November 11, 2024
To use OneDrive , you need:
An active account:
- Either a Microsoft personal account. Create one.
- And/or a work or school account. You can have multiple work or school accounts with OneDrive, but only one personal account.
A way to access your OneDrive:
- Either a computer or mobile device with compatible web browser.
- And/or a computer or mobile device with the OneDrive app.
See below for their minimum requirements:
Windows 10/11 (32-bit or 64-bit)
Windows Server 2016 or newer
- Processor: 1.6 GHz or higher, or Intel-based Mac computer, or a Windows 10/11 ARM-based PC
- Memory: 1 GB of RAM or higher
- Resolution: 1024 × 576 minimum
- Internet connection: High-speed Internet access is recommended
- File systems: NTFS or HFS+ (case insensitive) or APFS (case insensitive)
Note
- As of January 1, 2022, we ended support for OneDrive desktop apps running on Windows 7, 8, and 8.1, but versions can be downloaded from OneDrive desktop app for earlier versions of Windows.
- As of August 20, 2021, OneDrive will no longer support Windows Server 2008 R2, as it has been out of extended support since January 2020. Versions can be downloaded for 32-bit or 64-bit.
Beta or Preview releases
We love early adopters, but PC and Mac beta releases aren't supported. You'll need to stick with production releases to continue to use OneDrive reliably.
However, if you're keen to always have the latest and greatest, there are two ways to get early access to new features:
- Join the OneDrive Preview for Android or OneDrive Preview for iOS.
- On your OneDrive desktop app, select Help & Settings > Settings > About and select Get early access.
Contact support
Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help.
Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.
Mobile users can contact Support by opening the OneDrive app and gently shaking your device.
Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Do not disclose personal or sensitive information in public forums.