Learn how to recover a hacked or compromised account, what to do next, and how to prevent your account from being compromised in the future.

If you think your Microsoft account has been hacked, find out how to secure your account and check for unauthorized activity.

We understand that these might be difficult times for those seeking access to their loved one's email or storage accounts. For privacy and other legal reasons, we are generally unable to provide information to non-account holders. Below are more specific details on actions that can be taken.

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Verify your Outlook.com account to prove that you're a human and not an automated program that sends spam.

If you can’t find the BitLocker recovery key and are unable to undo any changes that caused it to be needed, you’ll have to reset your device using one of the Windows recovery options.

Using Authenticator as a way to sign in If you have turned on passwordless, two-step, or multi-factor authentication for your account, use the following steps to sign-in: Go to the site where you want to sign in. Enter your username at the sign-in prompt and select Next. Select Send notification.

After the Windows device restarts, Windows attempts to reinstall the driver for the device. If the driver doesn't reinstall, see one of the following sections in this article: Note: Some devices, such as printers, might need to be reinstalled manually. For more information, see Install a printer in Windows.

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

With online threats getting more advanced day by day, it is important to prioritize the safety of your web browsing. Microsoft Edge offers several features and practices that can enhance your online security and protect your personal information. Follow these guidelines to browse the web securely in Microsoft Edge.