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Microsoft Store and billing help

If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it:

  • The app isn't available in your country or region. Not all apps are available worldwide. An app available in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear.

  • Microsoft family settings might be hiding apps. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Learn more about Family Safety

  • The app is no longer available. When an app is removed from Microsoft Store, it takes a little time for the app description page to get removed. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly.

  • The app isn't compatible with your device. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

  • Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store.

  • Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account. To check if your PC is authorized, see Manage your devices for Microsoft Store.

Reset the Microsoft Store app

Here's how: 

  1. Press the Windows logo key +to open the Run dialog box.

  2. Enter wsreset.exe then select OK.

  3. A blank command prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Microsoft Store apps fail to download with Error: 0x80070005

While this known issue is fixed in the Windows 10 Version 20H1 (May 2020) Update, you might need to take the following steps if you are still experiencing this error:

  1. Update Windows to the Windows 10 Version 20H1 (May 2020) Update or later.

  2. Delete the account files in the following folder: %systemdrive%\Users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts.

  3. Take a backup copy of %systemdrive%\Users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Settings\settings.dat, then delete it.

  4. Sign out of your device, then sign back in.

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