Table of contents
Microsoft Store and billing help

If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method.

I want to add a new payment method for a Microsoft subscription

I get a message to contact support when I try to remove a payment option

I can’t add my PayPal account

  • You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source.

I need to change my payment method for a third-party Microsoft 365 subscription

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Any additional feedback? (Optional)

Thank you for your feedback!